Nina Zepeda
Yucca Valley
Summary
Experienced server and bartender with expertise in time management and inventory control. Demonstrated ability to manage multiple roles while ensuring high service quality and customer satisfaction. Skilled in cash handling and compliance, contributing to operational efficiency. Proven success in training staff, managing inventory, and resolving customer complaints to enhance guest experiences.
Overview
11
11
years of professional experience
Work History
Server/Bartender
La Palapa Mexican Restaurant
Yucca Valley
08.2021 - 05.2025
- Trained new servers on restaurant procedures to enhance service quality.
- Enforced minimum age requirements for alcohol consumption by verifying identification.
- Greeting customers while delivering exceptional service throughout dining experience.
- Operated cash register and Point of Sale (POS) system for accurate transactions.
- Managed cash drawer at shift's end, ensuring fund accuracy.
- Resolved customer complaints professionally to maintain satisfaction.
- Maintained inventory of beverage items, ordering supplies as necessary.
- Collaborated with team members to ensure seamless dining experiences for guests.
- Handled being the sole front-of-house staff during morning shifts [server, hostess, bartender, food runner]
Waitress
La Palapa Mexican Restaurant
Yucca Valley
11.2014 - 10.2017
- Managed customer orders, ensuring accurate delivery of food and beverages.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Resolved customer inquiries and concerns to improve overall dining experience.
- Supported inventory management by restocking supplies as needed during shifts.
- Took food and drink orders, delivering them promptly to guests.
- Provided excellent customer service by addressing complaints swiftly.
- Adhered to health codes for food preparation and sanitation standards.
- Served alcoholic beverages responsibly while maintaining professional demeanor.
Education
High School Diploma -
Palm Springs High School
Palm Springs06-2002
Skills
- Customer service excellence
- POS system proficiency
- Time management skills
- Cash handling expertise
- Inventory control
- Supply restocking
- Food safety compliance
- Conflict resolution strategies
- Guest engagement techniques
- Dining area upkeep
- Responsible beverage service
- Hospitality expertise
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Server/Bartender
La Palapa Mexican Restaurant
08.2021 - 05.2025
Waitress
La Palapa Mexican Restaurant
11.2014 - 10.2017
High School Diploma -
Palm Springs High School
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