Nina Whitford
Mallorytown Landing,ON
Summary
A detail oriented and highly motivated individual looking to obtain the position of Administrative Systems Support. I would like to use my extensive experience, working in many fast paced settings, to give the support required to ensure an efficient and well organized workplace.
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
26
26
years of professional experience
Work History
Personal Assistant, Dr. Eileen Ten Cate
10.2018 - Current
- Assist with medical billing, look up ICD 9 medical billing codes to complete billing for OHIP, organize legal paperwork, make phone calls, fax, filing, make appointments, organize and put into an Excel spreadsheet income tax information, arrange travel requests to attend various functions, activities, meetings, arrange hotel accommodations, handle confidential and sensitive information and medical files, other duties as required
Lanark Leeds and Grenville Addictions and Mental Health
04.2025 - 10.2025
- Processing Mental Health and Addictions referrals, inputting data, calling clients to book appointments
- Covering reception, assisting clients with transportation, bus passes, food vouchers
- Assisting Community Care partners as needed
- Answer phones at reception and return messages
- Book boardrooms as needed for meetings
Upper Canada Family Health Team
05.2024 - 04.2025
- Create computer charts on all new patients, book appointments, answer telephones, return messages, order inventory, scan medical reports into patient’s chart, greet patients and visitors, room patient’s for health care practitioner, responsible for incoming and outgoing mail and courier, photocopying, fax machine operation, call specialists to follow up on referrals/appointments.
- Contract ended
Medical Office Assistant
Dr. A.F. Jaworski
05.2023 - 05.2024
- Room patients, record medical information/patient’s reason for visit, take blood pressure, height, weight, BMI
- Draw up vaccines as required
- Order blood work as required
- Answer phone, book appointments, scan medical documents into patient’s chart, update patient’s prescription list in their chart
- Order vaccines, pick up vaccines, from the Health Unit as required
Diagnostic Imaging Assistant
10.1999 - 01.2022
- Schedule patients for exams including: CAT scans, Bone Density, Ultrasound, Echocardiography, Fluroscopy and inform patients of preparations required for these medical exams and answer any questions regarding these tests
- Answer and triage telephone calls
- Maintain patient files, cd’s, database
- Burn cd’s for patients for outside facilities
- Change patients to prepare them for their exam
- Pick up, receive, sort, distribute mail
- Liaise with Radiologists in regard to patient care
- Register inpatients and emergency patients for Diagnostic Imaging tests
- Schedule online and arrange transportation for the patient to come to the department
- Retrieve previous films, cd’s, reports for Radiologists from outside sources
- Order supplies, receive, unpack, deliver, distribute supplies
- Record in Patient Information System (QuadraMed) incoming and outgoing reports and images
- Arrange with courier pick up of patient’s information packages
- Input Radiologists billing codes in accounts payable system for OHIP
- Scan documents into the correct electronic file
- Place phone calls to family member, the ambulance, Parabus Transportation, nursing homes, taxis
- Assist patients to the washroom, in and out of wheelchairs, on and off of stretchers etc. as required
- Bring patients to and from the Emergency Department and to and from Diagnostic Imaging as required
- Perform other duties as required related to the smooth operation of the overall department
- Provide excellent, friendly customer service when greeting patients
- Edit and proofread documents
- Use fax machine, scanner, file paperwork, respond to phone calls, messages and emails
- Prepare operating rooms with tools and supplies needed for surgeries
- Clean, sterilize, prepare tools and equipment for the operating room
- Assist with preparing operating room for surgery, hold limbs as surgeon scrubs in for surgery
Education
Access Mental Health And Addictions
Ontario Food Handler’s Certificate -
Ontario Food Safety
02.2022
Lanark Leeds And Grenville Addictions And Mental Health
Lanark Leeds And Grenville Addictions And Mental Health
Central Service Association of Ontario (CSAO) Certificate - undefined
Riverside Hospital
Ottawa, Ontario02.2014
Medical Office Administration Diploma - undefined
St. Lawrence College, Brockville and Kingston Campus
04.1998
Skills
- Microsoft Word
- Excel
- QuadraMed HIS
- Teams
- Internet Explorer
- Outlook
- Greenspace
- Caredove
- EMHWare
- PS Suite
- Multitasking and organization
- Computer skills
- Problem-solving
- Attention to detail
SKILLS AND QUALIFICATIONS:
- Excellent communication skills
- Flexibility when working with others
- Strong organizational skills
- Highly motivated, self starter that takes initiative
- Reliable
- Excellent work attendance
- Confident with fast paced environments
- Proficient computer skills
- A professional whose honesty and integrity provide for effective leadership and optimal business relationships
Timeline
Lanark Leeds and Grenville Addictions and Mental Health
04.2025 - 10.2025
Upper Canada Family Health Team
05.2024 - 04.2025
Medical Office Assistant
Dr. A.F. Jaworski
05.2023 - 05.2024
Personal Assistant, Dr. Eileen Ten Cate
10.2018 - Current
Diagnostic Imaging Assistant
10.1999 - 01.2022
Central Service Association of Ontario (CSAO) Certificate - undefined
Riverside Hospital
Medical Office Administration Diploma - undefined
St. Lawrence College, Brockville and Kingston Campus
Access Mental Health And Addictions
Ontario Food Handler’s Certificate -
Ontario Food Safety
Lanark Leeds And Grenville Addictions And Mental Health
Lanark Leeds And Grenville Addictions And Mental Health