Nina Voloshyn

Welcomed and assisted visitors at the reception, maintaining a positive and professional image.

Managed diverse inquiries through telephone, email, and in-person channels, directing them to the appropriate departments.

Successfully addressed concerns by phone and email, following established escalation protocols.

Maintained and managed the customer compliments/complaints tracker, ensuring swift and effective resolution.

Coordinated the handling of inbound/outbound mail, including priority post/registered mail, packages, and courier services.

Facilitated the transmittal of crucial documentation to stakeholders with precision.

Led the coordination of office equipment maintenance, contributing to a seamless workflow.

Processed incoming mail and packages and placed envelopes in bins for employees.

Assisted with the preparation of presentations for meetings and other events.

Answered phone to take messages or redirect calls to colleagues.

Developed organizational filing systems for confidential customer records and reports.