Nina Scarpulla
Canada Revenue Agency
Ottawa
4
Languages
17
years of professional experience
Experienced administrative and project support professional with a strong background in government operations, process improvement, stakeholder engagement and client service. Skilled in coordinating meetings and schedules, preparing reports and correspondence, managing competing priorities and supporting initiatives from planning through implementation. Brings additional experience from the travel industry, with a proven ability to deliver excellent customer service, resolve issues professionally and build positive relationships with clients and colleagues. Organized, adaptable and dependable, with strong communication skills and a practical, solutions-focused approach.
Work History
Senior Corporate Services Officer
13 Years 10 Months- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Implemented quality control measures that improved accuracy of data entry by team members.
- Led workshops to educate taxpayers on their rights and responsibilities under tax law.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Guest Service Agent/Sales Coordinator
2 Years 9 Months- Delivered exceptional guest service, addressing inquiries and resolving issues efficiently.
- Managed check-in and check-out processes, ensuring seamless guest transitions.
- Coordinated room assignments, optimizing occupancy and enhancing guest satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Monitored front desk operations, ensuring adherence to hotel policies and procedures.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and additional services.
Education
Change Management Certification - Change Management
Project Management Professional (PMP) - Project Management
Green Belt Certified - Lean Process Improvement
Travel And Tourism - Business And Hospitality
Skills
Highly Organized
pays attention to detail and dependable
Ability to prioritize effectively
Skilled in cultivating excellent relationships with both clients and colleagues
Extensive experience providing administrative support services
Languages
English
Native or Bilingual
French
Full Professional
Italian
Professional Working
Spanish
Limited Working
Timeline
Senior Corporate Services Officer
Canada Revenue Agency
10.2012 - CurrentRead More
Guest Service Agent/Sales Coordinator
Fairmont Chateau Laurier
01.2010 - 10.2012Read More
Algonquin College
Travel And Tourism from Business And Hospitality
Read More
Lean Agility
Green Belt Certified from Lean Process Improvement
Read More
Project Management Institute
Project Management Professional (PMP) from Project Management
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Prosci
Change Management Certification from Change Management
Read More