Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Advocate4Me Sr. Rep Tier 2
National Business Service Representative
Corning, California
12.2002 - Current
Work independently to contribute to the overall success of a business unit that aids members in receiving simplified healthcare experiences with high-quality care, while ensuring compliance with all necessary agencies.
Partner with necessary departments to achieve common goals and meet regulatory deadlines by multi-tasking and providing exceptional service.
Maintained 100% Quality and exceed productivity goals set by the NBS department for over 7 years consecutively
Consistent track record of meeting deadlines and delivering high quality results in a fast paces environment
Resolved issues through careful research and follow-up with customers.
Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
Juvenile Detention Officer
Tehama County Probation Dept
Red Bluff, California
05.2021 - Current
Utilized conflict resolution skills to de-escalate situations, ensuring a safe environment for all parties involved.
Serve as a mentor to troubled youth seeking a lifestyle change.
Managed case documentation, ensuring accuracy and compliance with legal standards.
Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
Worked with juvenile offenders to help in development of decision-making and problem-solving skills.