Nina Rousselle
Miramichi,NB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
20
20
years of professional experience
1
1
Certification
Work History
FSW
Miramichi Volunteer
Miramichi, New Brunswick
06.2024 - Current
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Facilitated home visits to assess the safety of a family's environment.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Monitored client compliance with treatment plans and goals set by case workers.
- Assisted families with financial planning and budgeting.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Organized and led group activities for children from various backgrounds.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
FSW
Capital Family Services
Miramichi, New Brunswick
09.2019 - 06.2024
- Prepared and maintained personnel reports and records for officials and agencies.
- Managed budget allocations related to the program's operations, ensuring funds were allocated according to established guidelines.
- Compiled data on performance metrics for each participant in order to track progress over time.
Salesperson
Renaud's furniture
Miramichi, New Brunswick
06.2015 - 06.2019
- Established business relationships through email marketing and to generate repeat customers.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Contacted buying customers soon after purchase to confirm satisfaction.
- Developed relationships with vendors to ensure timely delivery of products.
- Conducted market research to identify trends in customer preferences.
- Ensured all merchandise was properly tagged and priced accurately.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Answered store and merchandise questions and led customers to wanted items.
- Demonstrated appliance features to customers in showroom.
Service Bartender
Cow Boys
Miramichi, New Brunswick
04.2008 - 12.2009
- Assisted in the preparation of specialty cocktails as requested by patrons.
- Adhered to all health department guidelines while preparing food items or drinks.
- Prepared and served alcoholic and non-alcoholic beverages to customers.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Followed safety procedures at all times while operating bar equipment.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Organized take-out orders efficiently according to customer requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Bartender
Opera house
Miramichi, New Brunswick
01.2005 - 02.2007
- Made friendly conversation with customers to provide enjoyable bar experience.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Greeted guests with friendliness and professionalism.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Balanced daily registers and generated sales reports for management.
- Cleansed glasses with sanitizing solution after each use.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Education
Corrections Criminal Justice -
NBCC
Miramichi, NB06-2021
High School Diploma -
James N Hill
Miramichi, NB06-2007
Skills
- Relationship building
- Social perceptiveness
- Data entry
- Basic math
- Critical thinking
- Quality assurance
- First Aid/CPR
- Microsoft office
Certification
- First Aid
- Making sense of trauma
- Trauma enforced care
- Your recovery journey
- Schizophrenia Society of New Brunswick
- Strengthening families together
- CanFast
- Mental health, self-awareness, first response
- Take-home Naloxone
- Group Dynamites
Languages
French
Full Professional
English
Full Professional
References
References available upon request.
Timeline
FSW
Miramichi Volunteer
06.2024 - Current
FSW
Capital Family Services
09.2019 - 06.2024
Salesperson
Renaud's furniture
06.2015 - 06.2019
Service Bartender
Cow Boys
04.2008 - 12.2009
Bartender
Opera house
01.2005 - 02.2007
Corrections Criminal Justice -
NBCC
High School Diploma -
James N Hill
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