Nina Raj
Surrey,BC
Summary
Dynamic and results-oriented retail manager with over 7 years of experience leading cross-functional teams to drive operational excellence and achieve strategic objectives. Proven track record in developing and implementing innovative solutions that enhance efficiency, optimize resource allocation, and improve overall business performance. Strong leadership skills complemented by effective analytical abilities, enabling data-driven decision-making and proficient budget management. Adept at fostering collaborative relationships across all organizational levels, ensuring alignment with company goals while maintaining compliance with industry regulations. Recognized for cultivating a high-performance culture that motivates teams to exceed expectations and deliver exceptional results.
Overview
6
6
years of professional experience
Work History
Store Manager
BVO (Buy Vapes Online)
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Club Hostess
Elysium Nightclub
02.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Youth Group Leader
Burnaby Neighbourhood House
07.2020 - 01.2024
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Cultivated strong communication among group members through team-building exercises and open discussions.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Established a safe and inclusive environment during group meetings, ensuring all members felt comfortable sharing their thoughts and opinions.
Sales Associate
Ever New Melbourne
11.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built strong interpersonal relationships with customers to encourage repeat business.
- Managed store returns, exchanges and refunds in accordance with store policy.
- Developed and implemented back-of-house policies and procedures which includes the management and processing of online shipment orders as well as merchandise to the sales floor.
- Oversee inventory management tasks, store supplies and front-end operations including safety management and cash handling.
- Administer all activities related to the store's operational metrics’ as well as its quality standards.
Resturant Server
The Peninsula
08.2018 - 03.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Education
Bachelor of Science - Specialization in Forensics
Douglas College
New Westminster02-2027
Associate of Science - Specialization in Biochemistry
Douglas College
New Westminster09-2024
High School Diploma -
Sail Academy
Surrey, BC09-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Operations management
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Fiji
Native or Bilingual
Urdu
Full Professional
Hindi
Full Professional
Timeline
Store Manager
BVO (Buy Vapes Online)
07.2024 - Current
Club Hostess
Elysium Nightclub
02.2023 - 02.2024
Sales Associate
Ever New Melbourne
11.2022 - 05.2023
Youth Group Leader
Burnaby Neighbourhood House
07.2020 - 01.2024
Resturant Server
The Peninsula
08.2018 - 03.2020
Bachelor of Science - Specialization in Forensics
Douglas College
Associate of Science - Specialization in Biochemistry
Douglas College
High School Diploma -
Sail Academy
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