NINA OTCHERE
Edmonton,Alberta
Summary
Highly self-motivated hardworking professional with experience in trade Marketing, and customer service relations. Extensive experience with multicultural businesses, an effective team leader with strong leadership qualities, and capable of making a significant contribution to an organization.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Customer Care Representative
Nutrifoods Ghana Ltd
01.2020 - 08.2023
- Handled approximately 40% incoming calls, and emails from customers daily
- Deciphered customer needs and offered best solution based on proper company policies
- Investigating and resolving customer issues, escalating more complex problems to appropriate department
- Communicate effectively with other departments to ensure timely resolution of customer queries
- Complete complex money-related transactions.
Marketing Merchandiser
PZ Cussons Company Ltd.
03.2016 - 12.2019
- Implementing company merchandising strategies
- Co-ordination and communication of marketing promotions which led to over achievement of sales promotion target of 125%
- Stocking sales floor shelves and creating attractive products display
- Maintaining and tracking inventory.
Sales Associate/Cashier
Game Retail Shop
05.2014 - 01.2016
- Resolved problems by providing information and guiding customers through corrective steps
- Assisted customers in opening of Game card and over-achieved 2015 target by 20%
- Ensured that all customers received outstanding service and follow-up promptly
- Assisted in execution of all merchandising and visual presentation plans
- Opened and closed cash till.
Education
Introduction to Investments, Fundamentals of Finance and Financial Markets, Corporate Finance -
Ghana Stock Exchange
Bachelor of Arts, Political Science, Study of Religions -
University of Ghana
GhanaMaster of Science - Master of Information Systems Assurance Management
Concordia University of Edmonton
09.2023 - Current
Skills
- Strong conceptualization, analytical, and interpersonal skills
- Able to manage workload and a number of different projects/activities simultaneously to meet deadlines
- Ability to solve problems in a professional manner even under pressure
- Ability in building key relationship with clients in understanding their needs
- Interpersonal skills: Able to interact with a range of business functions and with a variety of people across different management levels
- Excellent communication skills and easy to get along with
References
AVAILABLE ON REQUEST
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - Master of Information Systems Assurance Management
Concordia University of Edmonton
09.2023 - Current
Customer Care Representative
Nutrifoods Ghana Ltd
01.2020 - 08.2023
Marketing Merchandiser
PZ Cussons Company Ltd.
03.2016 - 12.2019
Sales Associate/Cashier
Game Retail Shop
05.2014 - 01.2016
Introduction to Investments, Fundamentals of Finance and Financial Markets, Corporate Finance -
Ghana Stock Exchange
Bachelor of Arts, Political Science, Study of Religions -
University of Ghana
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