Summary
Overview
Work History
Education
Timeline
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Nina Nassir

Toronto,ON

Summary

Experienced professional with over 8 years of experience applying exceptional customer service, administrative, and technical support skills in fast-paced environments. Dependable and resilient team player with an adaptable and resourceful mindset.

Overview

5
5
years of professional experience

Work History

Office Administrator

RE/MAX HALLMARK REALTY LTD
01.2023 - 04.2024
  • Showcased strong leadership, organizational, and time management skills overseeing all administrative functions for up to 350 realtors.
  • Managed administrative bookkeeping, MLS database submissions, and maintained electronic and paper filing systems for brokerage.
  • Optimized workflow processes using SalesForce, BrokerBay, Quickbooks, MLS, TREB, and REALTOR.ca to streamline day-to-day operations.
  • Conducted interviews, hiring, and training for office staff.

Customer Support Associate

Answer Plus
10.2021 - 12.2022
  • Provided remote administrative and service desk support for 700+ realtors, brokerages, and call center employees, maintaining detailed records of interactions.
  • Managed after-hours answering services, general inquiries, troubleshooting, and correspondence via phone, email, and mail.
  • Managed, scheduled, and confirmed appointments, open houses, meetings, and offer dates efficiently.
  • Coordinated prompt responses to 500+ emergency outbound calls, minimizing downtime for clients.

Customer Support Representative

RICOH Canada
03.2021 - 08.2021
  • Efficiently managed and booked Covid-19 vaccines for the public through Salesforce, ensuring smooth and timely process
  • Proactively educated callers on vaccination program FAQs and government plans, providing accurate and up-to-date information
  • Successfully adapted to evolving Government guidelines, effectively implementing new processes and procedures as necessary

Technical Support Representative

SkipTheDishes
09.2019 - 01.2021
  • Managed support tickets across Jira, Zendesk, and ServiceNow systems, maintaining 95% customer satisfaction by promptly resolving technical issues.
  • Provided technical support to end-users in a fast-paced call center, ensuring positive customer experiences amid high call volumes.
  • Assisted in the development of training materials for new hires by providing insights into common customer issues and solutions, reducing new hire training time by 30%.

Education

Bachelor of Arts - Human Rights & Equity Studies

York University
Toronto, ON

Timeline

Office Administrator

RE/MAX HALLMARK REALTY LTD
01.2023 - 04.2024

Customer Support Associate

Answer Plus
10.2021 - 12.2022

Customer Support Representative

RICOH Canada
03.2021 - 08.2021

Technical Support Representative

SkipTheDishes
09.2019 - 01.2021

Bachelor of Arts - Human Rights & Equity Studies

York University

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Nina Nassir