Nina Mitchell

Key responsibilities include maintaining client databases, initiating renewal process, and set up of finance accounts. Process administrative tasks such as document preparation, data entry, and record-keeping.

Initiating renewal process:

• Review and distribute carrier renewal solicitations.
• Prepare renewal solicitation for insured to include all applicable applications requested by insurer.
• Prepare auto renewal solicitations.
• Present renewal options to insured for acceptance.
• Provide forms for insured to remit payment.
• Correspond with insured regarding outstanding required items.

Set up of finance accounts:

• Review account details and confirm payments remitted for accuracy.
• Transmit Premium Finance Agreement for loan processing.
• Set up account on auto debit if ACH Authorization form is applicable.

Review policies for accuracy and issue to insured.

• Implemented Applied Behavior Analysis (ABA) therapy under BCBA supervision to support children with autism and other developmental needs.
• Carried out individualized treatment plans targeting communication, social, and daily living skills in home, school, and clinical settings.
• Applied behavior reduction strategies (prompting, shaping, differential reinforcement) to decrease challenging behaviors while maintaining client dignity.
• Accurately collected and recorded data on skill acquisition and behavior to inform treatment decisions and progress reports.
• Collaborated with families, BCBAs, and multidisciplinary teams to promote consistency across environments and ensure progress towards goals.
• Maintained a safe and supportive learning environment in compliance with HIPAA and ethical guidelines.

• Assisted seniors with daily living activities such as bathing, dressing, grooming, and mobility.
• Provided medication reminders, meal prep, light housekeeping, and transportation to appointments.
• Delivered companionship and emotional support, promoting comfort, dignity, and safety.
• Communicated changes in health or needs to families and healthcare staff.

• Processed authorization codes and handled data entry for medical claims and referrals.
• Prepared and mailed insurance notices and correspondence to families, ensuring accuracy and timely delivery.
• Supported with appointment scheduling, record updates, and general administrative tasks while maintaining HIPAA compliance.

• Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
• Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
• Provided exceptional customer service by engaging customers and addressing inquiries effectively.
• Operated point-of-sale systems accurately, processing transactions efficiently during peak hours.