Summary
Overview
Work History
Education
Skills
Timeline
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NINA KRAJISNIK

Kitchener,ON

Summary

Results-oriented Sales and Customer Support Manager with comprehensive experience in driving sales growth, managing customer relations, and fostering team development. Known for strategic planning abilities, adept at identifying opportunities to improve business processes and elevate customer satisfaction levels. Strong leadership skills, excelling at training and motivating teams to exceed targets. Significant impact made in previous roles through enhancing operational efficiency and boosting revenue generation.

Overview

11
11
years of professional experience

Work History

Sales and Customer Support Manager

iDrinkcoffee.com
Milton, Ontario
12.2023 - Current
  • Implemented sales strategies to drive customer base growth and increase revenue.
  • Developed revenue-driven pricing frameworks boosting industry competition.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Liaised with other departments, such as marketing, shipping, and IT, to ensure the smooth functioning of all activities related to customer service operations.
  • Utilized various software and tools, such as Gorgias, Asana, and Shopify, to streamline processes and optimize performance.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Reviewed employee performance, established ambitious goals, and provided ongoing feedback and coaching to drive performance improvement, and surpass business targets.

Store Manager

Aritzia
Waterloo, ON
08.2019 - 12.2023
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Led team to achieve +19% in sales, earning recognition from upper management and financial reward.
  • Exceeded sales goals by average of 5% in 2022.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Led annual employee performance evaluations and rewarded top performers to retain quality personnel.

Associate Manager

Aritzia
Waterloo, ON
03.2019 - 08.2019
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Promoted to Store Manager after 6 months in Associate Manager position.

Lead Visual Merchandise Manager

H&M
Waterloo, ON, Mississauga, ON
03.2016 - 02.2019
  • Managed one of top 10 selling stores in Canada (Mississauga, ON)
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Analyzed marketing information and translated it into strategic plans
  • Collaborated with Merchandisers from Support Office to secure adequate product quantities.
  • Consistently received positive feedback on performance from visiting Area Team and Country Managers
  • Designed displays to make store experience interactive and engaging
  • Upheld stock levels and proper pricing for multiple product lines
  • Established and maintained proper high traffic displays, resulting in increased sales
  • Was Lead Visual responsible for opening and supporting new store at Masonville Mall, London, ON

Lead Visual Merchandise Manager/Department Manager

H&M
Cambridge, ON
07.2014 - 03.2016
  • Analyzed weekly sales reports to ensure that new product was selling efficiently and quickly
  • Increased overall sales and sales of individual pieces by choosing clear and clean wardrobing
  • Was consistently one of top 5 stores out of 90, that sold highest percentage of new product on a weekly basis
  • Recruited, hired, and delivered training in Visual Merchandising to internal and external hires
  • Opened 2 new store locations in Toronto, (Sherway Gardens, Heartland Town Centre), and acted as Lead Visual responsible for biggest departments
  • Worked closely with Area Visual Manager to formulate and build store brand by thoroughly following visual expectations
  • Supported other stores in region with visual tasks and ideas, upon request
  • Recognized in H&M's Canada-wide newsletter as employee with fastest growth and development in a short period of time
  • Completed a series of training sessions such as recruitment, leadership, and budgeting training
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts

Education

Bachelor of Arts - Spanish and English, Language and Literature

Wilfrid Laurier University
Waterloo, ON
01.2013

Skills

  • Sales strategy development
  • Customer retention strategies
  • Operations management
  • Interdepartmental collaboration
  • Staff training and development
  • Effective communication

Timeline

Sales and Customer Support Manager

iDrinkcoffee.com
12.2023 - Current

Store Manager

Aritzia
08.2019 - 12.2023

Associate Manager

Aritzia
03.2019 - 08.2019

Lead Visual Merchandise Manager

H&M
03.2016 - 02.2019

Lead Visual Merchandise Manager/Department Manager

H&M
07.2014 - 03.2016

Bachelor of Arts - Spanish and English, Language and Literature

Wilfrid Laurier University

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