NINA FIGUEROA RODRIGUEZ

• Actively participates and provides new and current staff training as it relates to their understanding of the Housing for Health program and its statement of work.
• Coordinates outreach and engagement to homeless individuals by working with staff, Program Manager, Coordinated Entry System (CES), the LA County Department of Health Services (DHS), and Los Angeles County Development Authority (LACDA)
• Provides support to staff as they outreach and provide services to homeless individuals. Services include but are not limited to case management, housing support, life skills training, work training, and employment placement, along with linkages to health, substance use disorder treatment, mental health services, and other community resources.
• Oversees and monitors the collection of service coordination data and maintains all records and documentation and reports needed for program compliance and accountability in accordance with MHALA standards and funding source requirements.
• Participates as an active member of the management team, involved in discussions relating to the team’s quality improvement plan and safety committee as needed or assigned.

• Provide intensive case management to clients eligible for permanent housing through the Department of Health Services (DHS) Housing for Health (HFH) program.
• Provide housing location services and educate members on tenant rights and responsibilities.
• Provide outreach and engagement, processing referrals from Department of Health Services (DHS) as well as establishing rapport with members.
• Conducting intakes and enrollment, gathering program eligibility documents needed for the housing process.
• Transporting members as needed.
• Linking members to access primary care services, mental health services, and substance use disorders as needed.
• Managing a caseload of 30, providing comprehensive, community-based care.
• Document proficient in LACDA/DHS/MHALA forms
• Completing reporting for Shelter Plus Care program/HMIS Clarity system.

• Core responsibilities consist of general help to participants who sought employment, educational attainment, and counseling.
• Great organizational skills helped in making healthy foods and snacks for participants.
• Provided my calm demeanor and communication skills to properly assess situations where participants needed guidance to receive professional help.
• Creative ability to help organize support groups, HIV education, and inventing games for socializing, job prep workshops, resume skill building.
• Communicated to the community the benefits of the program and the goal of achieving new hope for the participants.