Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Nina Faircloth

Nina Faircloth

San Diego,CA

Summary

Focused customer relations professional skilled in client relationship development and retention. Accomplished in providing unsurpassed support to demanding customers. Offering years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge, and exceeding expectations. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Family Service Assistant

San Diego Unified School District
07.2022 - Current
  • Maintained territory of 14 school sites within San Diego Unified School District.
  • Conducted student home visits to assess living conditions and provide resources and support based on the unique needs of each family.
  • Maintained accurate case records and documentation to track progress toward goals and ensure compliance with program requirements.
  • Fostered strong partnerships with local schools to enhance communication between educators and families in support of children''s academic success.
  • Developed and maintained relationships with community organizations and agencies.

School Enrollment Clerk

San Diego Unified School District
08.2021 - 06.2022
  • Enrolled students and entered daily attendance. Interacted with teachers, parents and students by phone, email, and in-person to provide information.
  • Inputted data into spreadsheets and tracking databases.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with completion of daily tasks, ensuring smooth office operations.

Stay at Home Parent

03.2006 - 03.2015

Strategic Care Specialist, Regional Trainer

Sprint Corporation (Previously Nextel)
01.2002 - 02.2006
  • Served as a primary contact for government and corporate accounts.
  • Reconciled billing issues and assisted with product support.
  • Trained employees on products and services.

Education

Bachelor of Science - Criminal Justice

Long Beach State
Long Beach, CA

Skills

  • Business Development
  • Community Outreach
  • Relationship Development
  • Customer Base Expansion
  • Key Account Management
  • Public Speaking & Training
  • Extensive Phone Communication
  • Microsoft Office Word, Excel, Outlook
  • Google Docs
  • Data Base Navigation
  • Community Resources
  • Needs Assessment
  • Collaboration and Teamwork
  • Problem-Solving

Volunteer Experience

Alzheimer's Association: Participated, planned, and registered 200+ Attendees for Memory Walk, Visionary Luncheon Auctions, Ride for Alzheimer’s.

I Love A Clean San Diego - Community Clean Up Events

Timeline

Family Service Assistant

San Diego Unified School District
07.2022 - Current

School Enrollment Clerk

San Diego Unified School District
08.2021 - 06.2022

Stay at Home Parent

03.2006 - 03.2015

Strategic Care Specialist, Regional Trainer

Sprint Corporation (Previously Nextel)
01.2002 - 02.2006

Bachelor of Science - Criminal Justice

Long Beach State

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Nina Faircloth