Summary
Overview
Work History
Education
Skills
Timeline
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Nina Bruyea

Nina Bruyea

Etobicoke,ON

Summary

Focused and reliable Server bringing high enthusiasm and extensive knowledge of quality customer service. Proven history of excellent customer satisfaction and conflict resolution. Skills in order management, payment processing and upselling. Dedicated to accuracy and streamlining systems for productive work.

Overview

2025
2025
years of professional experience

Work History

Server / Bartender

Boston Pizza
01.2020 - 05.2024
  • In a friendly and professional manner, help guests select food and beverage items, adhering to guest choices and considering dietary needs and special requests, as well as answering food preparation questions.
  • Offer specialties and remain current on menu offerings, suggesting cocktails, and courses to enhance the customer experience
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborate with kitchen and bar staff to ensure timely service and guest satisfaction.
  • Serve orders to tables promptly while ensuring accuracy and presentation, deliver accompaniments and condiments attending to guest needs, and observing the dining process to respond to any additional inquiries.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Head Hostess

Boston Pizza
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Ensuring the dining room is prepared with correctly set tables and maintain cleanliness throughout the restaurant.
  • Managing reservations, take-out, and deliveries.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Transmitting payments, processing transactions, and managing cash operations.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

Office Assistant

Faraday Metaltron
05.2023 - 08.2023
  • Managed incoming and outgoing correspondence including emails, phone calls and mail.
  • Assisted in processing invoices and accounts payables.
  • Front-line reception accepting deliveries and couriers as needed.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Cashier

Remark Fresh Food Markets
05.2022 - 08.2022
  • Boutique grocer providing customer service and processing transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Interact with clientele and engage with customers to ensure a personalized and enjoyable experience.
  • Providing customers information about products are sourcing.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Arts in Media, Information and Technoculture -

Western University
05.2024

Ontario Secondary School Diploma -

Oakridge Secondary School
06.2021

Skills

  • Smart Serve Certified
  • WHIMIS and Food Handler Certified
  • Exceptional communication
  • Salesmanship
  • Customer service expertise
  • Effective Multitasking
  • Cleaning and sanitation
  • Food safety understanding

Timeline

Office Assistant

Faraday Metaltron
05.2023 - 08.2023

Cashier

Remark Fresh Food Markets
05.2022 - 08.2022

Server / Bartender

Boston Pizza
01.2020 - 05.2024

Head Hostess

Boston Pizza

Bachelor of Arts in Media, Information and Technoculture -

Western University

Ontario Secondary School Diploma -

Oakridge Secondary School

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Nina Bruyea