Nina Brdjanin
Summary
Detail-oriented E-Commerce Coordinator specializing in inventory management and customer service. Proven ability to resolve issues and enhance customer satisfaction while efficiently managing online sales.
Overview
7
7
years of professional experience
Work History
E-Commerce Coordinator
KW-PC Cell Phone Repair
Kitchener, Ontario
08.2020 - 03.2026
- Managed inventory levels to ensure product availability for online sales
- Engaged with online customers through email and phone to address inquiries and enhance customer experience
- Resolved customer concerns and answered questions promptly to ensure customer satisfaction
- Updated the database of customer orders and processed returns and refunds
- Processed customer order cancellation requests while managing inventory and delivery issues to maintain service quality
- Selected customer orders from stock and packaged items for shipment
- Created merchandise descriptions for online storefront to accurately represent products and attract potential buyers
Administrative Assistant
9dot Digital
Waterloo, Ontario
07.2019 - 03.2020
- Coordinated communication between team members and clients to ensure clarity and alignment
- Provided administrative support to team members by scheduling meetings and managing calendars
- Drafted and edited letters, reports, and emails for management to enhance professionalism and clarity
- Provided timely information to clients through phone calls and emails to enhance service quality
- Responded to customer inquiries about marketing services to provide accurate information and support decision-making
- Entered data into spreadsheets using Microsoft Excel
Education
High School Diploma -
Waterloo Collegiate Institute
Waterloo, ON01-2019
Skills
- E-commerce operations
- Online merchandising
- Inventory management
- Order fulfillment
- Payment processing
- E-commerce analytics
- Database management
- Microsoft Excel
- Customer engagement
Timeline
E-Commerce Coordinator
KW-PC Cell Phone Repair
08.2020 - 03.2026
Administrative Assistant
9dot Digital
07.2019 - 03.2020
High School Diploma -
Waterloo Collegiate Institute