Summary
Overview
Work History
Education
Skills
References
Languages
riding my bike going for long walks and trying to keep my plants alive!
Timeline
Generic

NINA BETTENCOURT

Toronto,ON

Summary

Sales Associate with over 20 years of experience in the retail environment. Recognized for ability to communicate with customers, provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability!

Overview

25
25
years of professional experience

Work History

Customer Service Representative

LCBO
11.2015 - Current
  • Engage and develop professional relationships with sales reps and customers.
  • Retail sales, including advising and recommending product and processing returns and purchases.

Sales Associate

PetValu
03.2009 - 03.2022
  • Retail sales, including advising and recommending product purchases to customers
  • Order, re-stock, price and label merchandise
  • Cashier, process register/POS transactions, customer service and telephone services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Target Stores
11.2013 - 04.2015
  • Pricing Team member, sales floor and customer service representative.
  • Update displays, labels and sales signage
  • Adjust and print merchandise clearance pricing.

Team Leader

La Senza
12.2007 - 09.2008
  • CSR processing sales, returns and catering to the needs of customers on the sales floor and fitting rooms.
  • Change store visuals, receive and re-stock merchandise, send e-mails and process mark downs.

Part-Time Events Staff

Rogers Centre
02.2005 - 11.2006
  • Ticket collection and usher duties
  • Elevator operator.

Customer Service Representative

Zellers
10.2000 - 09.2005
  • Service Excellence Adviser (S.E.A.) and Member of Associates Council
  • Head cashier and process register/POS transactions
  • Re-stock merchandise and print signage for store.
  • Resolve customer complaints, accept returned merchandise and dispose of damaged items.

Part-Time Administrative Assistant / Reception

St Rose of Lima Church
06.1998 - 06.2003
  • Telephone duties, including answering phones and setting up appointments
  • Take notes and fax documents (apt
  • Confirmations, information, etc.)
  • Key holder and Receive and process Mass collections
  • Volunteered from Feb 1994 to Feb 1999 as a Youth Group member, Altar Server and Legion of Mary member
  • Volunteered to serve on behalf of the church during 'World Youth Day' July 18-28 2002.

Education

Completed O.S.S.D. and six O.A.C. Credits. -

High School Diploma -

Jean Vanier Catholic Secondary School
Toronto, ON

Skills

  • Appointment Scheduling
  • Data Collection
  • Scheduling
  • Complaint Resolution

References

References available upon request

Languages

English
Professional Working

riding my bike going for long walks and trying to keep my plants alive!

My hobbies include riding my bike and walking. I don't regard them as exercise because of how often i do them and it helps me to think and relax in this very busy world! 


As far as the plants i keep in my living space, it more or less started as a project to grow some grass for my cats and now i've moved on to succulents, herbs and sprouts. I can tell you its neither a complete failure or success so, a work in progress! 


Timeline

Customer Service Representative

LCBO
11.2015 - Current

Sales Associate

Target Stores
11.2013 - 04.2015

Sales Associate

PetValu
03.2009 - 03.2022

Team Leader

La Senza
12.2007 - 09.2008

Part-Time Events Staff

Rogers Centre
02.2005 - 11.2006

Customer Service Representative

Zellers
10.2000 - 09.2005

Part-Time Administrative Assistant / Reception

St Rose of Lima Church
06.1998 - 06.2003

Completed O.S.S.D. and six O.A.C. Credits. -

High School Diploma -

Jean Vanier Catholic Secondary School

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NINA BETTENCOURT