Nina BEN
Toronto,ON
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BILINGUAL CLAIM
CANADA PROTECTION PLAN
01.2022 - 01.2023
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Identified system issues and recommended changes to close system holes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Ran diagnostics and conducted software tests to resolve system issues.
BILINGUAL TECHNICAL ANALYST
RBC
01.2021 - 01.2022
- Working regarding SLA
- Identify root cause through analysis to improve resource usage and time to market
- Preparing and submitting reports
- Softwares, Salesforce, CRM, SQL
- Undertook technical maintenance of various database systems.
AIRCRAFT EQUIPMENT TROUBLESHOOTING TECHNICIAN
AIR FRANCE INDUSTRY
01.2017 - 01.2020
- AOG (aircraft on ground due to maintenance fault) handling
- FOC (free of charge billing) handling
- Establishment of a salvage shop process
- Mechanical & technical online support
- Bench tests programming
- CMM (component maintenance manual) crafting
MAINTENANCE SYSTEMS DIAGNOSTIC SPECIALIST
SAFRAN AIRCRAFT ENGINES
01.2015 - 01.2017
- Mechanical & technical online support
- FIM (fault isolation manual for CFM56) crafting
- Troubleshooting software development: BEST (application on LEAP engines)
- Customers service
Education
MASTER’S DEGREE - Aircraft & Aerospace Engineering
PARIS-SACLAY UNIVERSITY
2014
HIGH SCHOOL DIPLOMA - Maths & Physics
LYCÉE DU PARC DES LOGES
2008
Skills
- Helpdesk Services
- Updating Software
- Troubleshooting and Diagnostics
- Network Maintenance
- Service Desk Team Management
- Computer System Diagnostics Software
- Kayako Support Ticketing System
- Application Installation
- Technical Support
- Wireless Networking
- Tracking and Documentation
- Debugging
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
BILINGUAL CLAIM
CANADA PROTECTION PLAN
01.2022 - 01.2023
BILINGUAL TECHNICAL ANALYST
RBC
01.2021 - 01.2022
AIRCRAFT EQUIPMENT TROUBLESHOOTING TECHNICIAN
AIR FRANCE INDUSTRY
01.2017 - 01.2020
MAINTENANCE SYSTEMS DIAGNOSTIC SPECIALIST
SAFRAN AIRCRAFT ENGINES
01.2015 - 01.2017
MASTER’S DEGREE - Aircraft & Aerospace Engineering
PARIS-SACLAY UNIVERSITY
HIGH SCHOOL DIPLOMA - Maths & Physics
LYCÉE DU PARC DES LOGES
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