Cassandra Williams
Calgary,AB
Overview
6
6
years of professional experience
1
1
Certification
Work History
Coffee Specialist & Visual Merchandising Lead
Nespresso
04.2022 - Current
- Increased store revenue through upselling of products and promoting seasonal offerings.
- Implemented seasonal visual merchandising updates, keeping the store fresh and engaging for customers throughout the year.
- Restocked visual merchandise inventory to sustain par levels and produced monthly inventory audits and calculated, updated and presented reports.
- Handled customer complaints professionally and efficiently, resolving concerns promptly to preserve positive brand reputation.
Hockey Supervisor
University Of Calgary Intramurals
09.2018 - 12.2023
- Handled all operations functions to keep program working in smooth and efficient fashion.
- Provided exceptional customer service while greeting players, determining their needs, and directing them accordingly.
- Acted as a resource for staff regarding general inquiries or requests about policies or procedures within the company.
Fashion Associate
Reitmans
11.2017 - 08.2019
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Developed creative solutions for challenging situations involving customer complaints or returns while maintaining a professional demeanor at all times.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Bachelor of Arts - History
University of Calgary
Calgary, AB05.2023
Skills
- Attention to Detail
- Conflict Resolution
- Customer Service
- Data Entry
- Inventory Management
- Problem-Solving
Languages
French
Limited Working
Certification
First Aid CPR-C & AED
Timeline
Coffee Specialist & Visual Merchandising Lead
Nespresso
04.2022 - Current
Hockey Supervisor
University Of Calgary Intramurals
09.2018 - 12.2023
Fashion Associate
Reitmans
11.2017 - 08.2019
Bachelor of Arts - History
University of Calgary
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