Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

NIMY PAUL

Halifax,NS

Summary

Hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Service Assistant

Shannex
09.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.

Software Tester

ROGERSOFT
01.2017 - 01.2019
  • Collaborated with QA team to test software quality through manual and automated testing.
  • Carried out tests to identify, report and repair bugs and glitches.
  • Teamed on planned tests and time-sensitive ad hoc requests.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Education

Bachelor of Computer Science - Computer Science

VJCET
KERALA,INDIA
06.2015

Skills

  • Member Relationship Management
  • Office Supplies and Inventory
  • Answering Research Questions
  • Educational Programs

Certification

  • ISTQB - Certified Software Quality Analyst

Additional Information

Skills & Interests


Skills: JIRA, Excel, Microsoft word, PowerPoint, Database management.

Soft Skills: Self Starter, Problem solving, Organizational skills,Time management, Multitasking, Teamwork, Action oriented.

Timeline

Client Service Assistant

Shannex
09.2020 - Current

Software Tester

ROGERSOFT
01.2017 - 01.2019

Bachelor of Computer Science - Computer Science

VJCET

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NIMY PAUL