Summary
Overview
Work History
Education
Skills
Websites
Academic Awards and Achievements
Extra-curricular Activities
Volunteer Experience
Projects
Languages
Timeline
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Nimrat Kaur Pannu

Oakville,ON

Summary

Positive, upbeat, and adaptable with knack for understanding customer needs. Well-versed in principles of customer satisfaction and adept at utilizing communication and problem-solving skills to enhance customer experiences. Committed to making meaningful contributions and driving impactful results in customer-focused environments.

Overview

1
1
year of professional experience

Work History

Customer Experience Intern

Zomato
02.2024 - 06.2024
  • Enhanced customer service standards, contributing to a 20% improvement in satisfaction by addressing key pain points
  • Collaborated with cross-functional teams to streamline customer issue resolution, reducing complaint handling time
  • Utilized CRM tools to track customer queries, analyze trends, and implement effective service improvements

Sales Intern

Unschool
11.2023 - 01.2024
  • Conducted market research to identify target audiences and supported lead generation strategies
  • Assisted in executing sales strategies that led to a 15% increase in client acquisition within the first month
  • Engaged with potential clients through calls and emails, building rapport and qualifying leads for sales closure
  • Maintained CRM systems to track sales metrics, manage pipelines, and optimize follow-ups

Industrial/ Organizational Psychology Intern

Cognizavest
08.2023 - 09.2023
  • Partnered with senior psychologists in developing job descriptions through detailed data collection and analysis
  • Evaluated training programs, recommending adjustments to improve employee performance
  • Assessed onboarding processes to ensure efficient integration of new hires and increase retention
  • Promoted diversity and inclusion by researching initiatives and recommending strategies that increased satisfaction by 10%

Human Resources Intern

Unchool
07.2023 - 08.2023
  • Recruited 30+ candidates, screening, interviewing, and coordinating with hiring managers
  • Streamlined onboarding processes to ensure compliance and smooth employee integration
  • Handled employee queries and provided administrative support, optimizing HR operations for efficiency

Human Resource Intern

Marpu Foundation
07.2023 - 07.2023
  • Led recruitment efforts, managing job postings, resume screening, and interview scheduling for 20+ roles
  • Collaborated with hiring managers to assess needs and reduce time-to-hire by optimizing recruitment processes

Education

Graduate Certificate - HRM

Seneca Polytechnic
Toronto, ON
04-2025

B.A. - Psychology (Hons)

Indraprastha College For Women, University of Delhi
India
01.2024

CBSE Class 12th - Medical + Psychology

A.S.M. Public School
India
01.2021

CBSE Class 10th -

A.S.M. Public School
India
01.2019

Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Team Collaboration
  • Leadership
  • Critical Thinking
  • Adaptability
  • HR Management
  • Recruitment
  • Talent Acquisition
  • Employee Relations
  • Compensation & Benefits
  • Performance Management
  • HRIS
  • Data Analysis
  • Excel
  • Tableau
  • Pivot Tables
  • Requirement Analysis
  • Taleo
  • MS Office
  • CRM Systems
  • Performance Tracking
  • Teamwork and Collaboration
  • Attention to Detail
  • Excellent Communication
  • Organizational Skills
  • CRM Software

Academic Awards and Achievements

  • Attained a certificate of excellence for scoring 96.4% in CBSE class 12th examinations.
  • Awarded a certificate of excellence for securing the highest marks in Biology among 100+ students.
  • Achieved a state rank of 13th and school rank of 1st in the International Olympiad of Mathematics 2011.
  • Secured a state rank of 54th and school rank of 2nd in the International Science Olympiad.

Extra-curricular Activities

  • Led the Under-14 Women's Hockey Team as captain, winning the State Nationals in 2016.
  • Recognized as the best player in both the State Level and District Level Under-14 Hockey Tournaments in 2016 and 2015, respectively.

Volunteer Experience

  • Student Volunteer, National Service Scheme, 12/2022 - ongoing, Coordinated and executed community service initiatives aimed at fostering social responsibility, including environment conservation, health campaigns, and literacy programs., Organized and monitored events, contributing to the successful implementation of various social awareness campaigns and reporting on project outcomes.
  • Fundraising Volunteer, Global Cancer Concern India, 04/2016 - 09/2016, Spearheaded school-level fundraising events and campaigns, expanding the organization's reach and raising awareness about cancer research, prevention, and treatment., Collaborated with peers and school staff to achieve fundraising goals, contributing significantly to the organization's mission of supporting cancer-related initiatives.

Projects

Survey Research Project, Impact of Organizational Politics on Employee Silence | Indraprastha College, Designed and administered a survey to analyze the effect of organizational politics on employee silence., Collected and analyzed data using statistical software, providing actionable insights to improve communication strategies. Term Paper, Organizational Resilience and Employee Silence, Examined multiple case studies to explore organizational resilience across different industries, identifying key factors like adaptability, leadership, and resourcefulness., Synthesized findings from a variety of case studies, highlighting resilience strategies that organizations can implement to enhance their capacity to handle crises.

Languages

English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual

Timeline

Customer Experience Intern

Zomato
02.2024 - 06.2024

Sales Intern

Unschool
11.2023 - 01.2024

Industrial/ Organizational Psychology Intern

Cognizavest
08.2023 - 09.2023

Human Resources Intern

Unchool
07.2023 - 08.2023

Human Resource Intern

Marpu Foundation
07.2023 - 07.2023

Graduate Certificate - HRM

Seneca Polytechnic

B.A. - Psychology (Hons)

Indraprastha College For Women, University of Delhi

CBSE Class 12th - Medical + Psychology

A.S.M. Public School

CBSE Class 10th -

A.S.M. Public School
Nimrat Kaur Pannu