Nimra Abdul Samad

• Manage a portfolio of high-profile clients, focusing on increasing revenue through tailored solutions and strategic insights.
• Actively contributed as for shadowing sessions & coached peers on multiple topics including operations, quality
• Provided feedback actively to enablement team regarding new product launches
• Work directly with decision-makers to drive customer engagement and identify new business opportunities.
• Contributed in client side by side representing the program

Key Achievements:

• Up skilled to another program in October 2024 due to demonstrated performance and client management skills.
• Significant impact on the department’s performance metrics, with a average of 90% in quality.

• Delivered excellent customer service and maintained high levels of efficiency in a fast-paced environment.
• Assisted in promoting McDonald's app, leading to a 45% increase in app usage.

Key Achievements:

• Awarded Employee of the Month (February 2022) for exceptional customer service and teamwork.
• Successfully managed high-pressure holiday rush hours, serving up to 350 customers per day.

• Managed financial data, including invoicing and expense tracking, contributing to accurate monthly financial reports.
• Led and facilitated communication efforts for various business school events, improving student engagement and awareness.
• Assisted in monthly/quarterly/annual close processes, including account reconciliations, journal entries, and reporting.

Key Achievements:

• Created a branded merchandise inventory system in Excel, reducing data entry time by 15%.
• Reorganized and optimized the financial reporting system, improving data accuracy and usability.

• Contributed to operations transfer from HPS to Way4 systems.
• Performed all reconciliations of bank statements and credit card statements.
• Treasury and payments posting balancing inbound transfer payments.

Key Achievements

• Reconciling 185 transactions an hour for banking operations to increase company’s response time.
• Meeting daily targets of issuing clearance letters to customers which strengthens company’s receivables.