Nimisha Varghese
London,ON
Summary
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Real Canadian Superstore
London, ON
08.2021 - Current
- Interfaces with customers via inbound/outbound calls. Resolving the problems and providing customer service support.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Front Desk
Real Canadian Superstore
London
08.2021 - 08.2022
Helping the customers in knowing the new products of the store.
Upselling the weekly products which is beneficial for both the customers and the store.
Providing resolutions for the concerns and inquires
Education
PG Diploma - Health Systems Management
Fanshawe College
London, ON05.2022
PG Diploma - Operations Management
Fanshawe College
London, ON05.2021
Skills
- Quality Control
- Policies and Procedures Adherence
- Complaint resolution
- POS systems expert
- Communication Skills
- Exceptional customer service
- Natural instinct to multitask, be flexible, and the ability to adapt to changes
- Team Management and Supervision
Languages
English
Full Professional
Certification
SAP (Systems Applications and Products in Data Processing).
CANADIAN RED CROSS EMERGENCY FIRST AID & CPR/AED Level C
Timeline
Customer Service
Real Canadian Superstore
08.2021 - Current
Front Desk
Real Canadian Superstore
08.2021 - 08.2022
PG Diploma - Health Systems Management
Fanshawe College
PG Diploma - Operations Management
Fanshawe College