Nimisha Kumaran
Moncton,New Brunswick
Summary
Qualified Advanced Technical Support Specialist 4 years of helpdesk and customer service experience. Provides comprehensive customer support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
4
4
years of professional experience
Work History
Tech Support Specialist
Aurion
05.2022 - 01.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Activated accounts for clients interested in new services.
Insurance Representative
Intact Insurance
08.2020 - 04.2022
- Kept detailed records on individual insurance claims and incorporated into detailed client files..
- Tailored insurance plans to support client needs and establish sense of trust among community members.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Responded to customer calls swiftly to resolve issues and answer questions.
Customer Service Representative (Healthcaredomain)
NTT DATA Services
12.2019 - 07.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responded to customers through emails ,fax and calls.
Customer Service Representative
Concentrix
01.2019 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- First point of contact for customers seeking assistance and/or password reset
- Created and assigned tickets in help-desk tool
- Provided primary customer support to internal and external customers.
Education
Bachelor in Information And Technology - Engineering
GSMCOE
Pune ,INDIA08.2018
Skills
- Customer Service Expertise
- Troubleshooting and Diagnosing
- Software Diagnosis
- Data Recovery
- Account Management
- Customer Service Expertise
- Configuring Devices
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Tech Support Specialist
Aurion
05.2022 - 01.2023
Insurance Representative
Intact Insurance
08.2020 - 04.2022
Customer Service Representative (Healthcaredomain)
NTT DATA Services
12.2019 - 07.2020
Customer Service Representative
Concentrix
01.2019 - 11.2019
Bachelor in Information And Technology - Engineering
GSMCOE
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