Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nimisha Jaura

Winnipeg

Summary

Highly dedicated and skilled professional working towards the growing needs and demands of industries in today's world. Customer focused and good attention to detail.

Overview

10
10
years of professional experience

Work History

Client Services Team Lead

Broadstreet Properties
10.2024 - Current
  • Led client service team to enhance customer satisfaction and retention strategies.
  • Developed and implemented training programs for new team members to ensure operational efficiency.
  • Streamlined communication processes between clients and internal departments, improving response times.
  • Analyzed client feedback to identify trends and recommend service improvements.

Client Service Representative

Broadstreet Properties
05.2023 - 10.2024
  • Facilitated communication between clients and property management teams to enhance customer satisfaction.
  • Resolved tenant inquiries promptly, ensuring accurate information delivery and effective problem-solving.
  • Managed lease agreements and renewals, maintaining organized records for compliance and tracking purposes.
  • Streamlined client onboarding processes, improving efficiency and reducing processing time for new tenants.

Passenger Service Agent

Swoop Airline
03.2022 - 03.2023
  • Filled out forms related to lost, damaged, or unclaimed baggage, and operating the computer system used for tracking baggage.
  • Assisting ticketed passengers during check-in.
  • Helped passengers to check luggage and print boarding passes.
  • Ensured that passengers have proper documentation to board the plane.

Passenger Service Agent

WestJet Airlines
10.2021 - 03.2023
  • Filled out forms related to lost, damaged, or unclaimed baggage, and operating the computer system used for tracking baggage.
  • Assisting ticketed passengers during check-in.
  • Helped passengers to check luggage and print boarding passes.
  • Ensured that passengers have proper documentation to board the plane.

Customer Service Representative

24-7 Intouch
03.2021 - 09.2021
  • Performed inbound and outbound calls.
  • Troubleshooted customers issues and helped in resolving them.
  • Effectively worked towards proving efficient service.

Cashier/Customer Service

HOME DEPOT
09.2016 - 08.2017

Oversaw machinery operation for efficient packing processes.

Machine Operator

Melet Plastics
10.2015 - 03.2016
  • Handling of machinery, packing and keeping tracks of products.

Education

Bachelor of Arts - Hospitality Management

Deakin University
Melbourne, QC
04.2011

Bachelor's Degree in Arts - undefined

D.A.V College
Dehradun, Uttarakhand
04.2009

Skills

Multi-tasking

Sales

Administration

Communication skills

Organizational skills

Team Orientated

MS Office

Time management

Professional Etiquettes

Languages

English
Full Professional

Timeline

Client Services Team Lead

Broadstreet Properties
10.2024 - Current

Client Service Representative

Broadstreet Properties
05.2023 - 10.2024

Passenger Service Agent

Swoop Airline
03.2022 - 03.2023

Passenger Service Agent

WestJet Airlines
10.2021 - 03.2023

Customer Service Representative

24-7 Intouch
03.2021 - 09.2021

Cashier/Customer Service

HOME DEPOT
09.2016 - 08.2017

Machine Operator

Melet Plastics
10.2015 - 03.2016

Bachelor's Degree in Arts - undefined

D.A.V College

Bachelor of Arts - Hospitality Management

Deakin University
Nimisha Jaura