Nimisha Jaura

• Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
• Implemented data-driven decision-making strategies, improving overall business performance.
• Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Worked to meet or exceed special targets for leasing and maintenance requests.

• Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
• Collected valuable feedback from Tenants and Prospects, using it to identify areas for improvement within the organization''s operations or offerings.
• Handled sensitive client information with discretion, maintaining strict confidentiality standards in accordance with company policies.
• Guided tenants through account setup processes, ensuring a smooth transition to the property's services and offerings.
• Identified opportunities to upsell or cross-sell products, contributing to revenue growth for the company.

• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Maintained accurate records of flight information to provide timely updates to passengers.
• Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
• Streamlined baggage handling for improved passenger experience and reduced wait times.
• Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
• Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.

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• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.