Nimfa Dorneo
Halifax,NS
Summary
Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Insightful Insurance Advisor known for high productivity and efficient task completion. Possess specialized skills in risk assessment, policy customization, and client relationship management. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
3FJ Construction
Manila, Philippines
01.2021 - 06.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Responded to customer issues to provide immediate resolution and improve retention.
Administrative and Client Support Assistant
MarCat Marketing Corporation
Manila, Philippines
01.2015 - 12.2020
- Provided telephone support to customers, responding to queries in a professional manner.
- Created and maintained filing system for accurate records management.
- Ensured compliance with company policies when dealing with customer inquiries.
- Responded to customer issues to provide immediate resolution and improve retention.
- Encouraged customer loyalty through personalized service experiences.
- Assessed inventory levels and materials usage, placing orders for new stock.
- Maintained records of customer service interactions using CRM software systems.
- Analyzed data from customer feedback forms to identify trends in complaints or suggestions.
- Created reports detailing customer service metrics such as response times, number of calls handled.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Maintained inventory of office supplies and placed orders when necessary.
Customer Service Representative
One World Connect
Manila, Philippines
01.2010 - 12.2014
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Monitored daily performance metrics such as average handle time, first contact resolution rate, ensuring team goals were met.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
- Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
- Conducted regular training sessions for staff members on topics such as telephone etiquette and complaint handling techniques.
- Identified opportunities to cross-sell products or services that would benefit customers' needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excelled in exceeding daily credit card application goals.
Education
Bachelor of Science - Foreign Languages And Literatures
Lyceum of The Philippines
Manila, Philippines04-1988
Skills
- Customer relations
- Teamwork and collaboration
- Dependable and responsible
- Training & Development
- Flexible and adaptable
- Multitasking Abilities
- Leadership
- Communication
- Team management
Timeline
Administrative Assistant
3FJ Construction
01.2021 - 06.2024
Administrative and Client Support Assistant
MarCat Marketing Corporation
01.2015 - 12.2020
Customer Service Representative
One World Connect
01.2010 - 12.2014
Bachelor of Science - Foreign Languages And Literatures
Lyceum of The Philippines