Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Employee of the month
Timeline
Generic

Nimanpreet Kaur

Brampton

Summary

Supportive Clinical Liaison serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts.

Overview

3
3
years of professional experience

Work History

Clinical Liaison

Prism Eye Institute
12.2023 - Current
  • Responded to and investigated complaints and concerns of patients.
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
  • Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
  • Collaborated with team members to provide comprehensive support for optometrist during busy clinic hours.
  • Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.

Front Desk Receptionist

Prism Eye Institute
06.2023 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Receptionist

GMD Woodbridge Medical Clinic
01.2023 - 05.2023
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Student Ambassador

Cambrian College
10.2022 - 12.2022
  • Answered questions from visitors and potential students about college life.
  • Developed essential leadership skills through participation in specialized training programs and workshops offered by the college.
  • Gained valuable public speaking experience through regular presentations to diverse audiences about the benefits of attending the college.
  • Increased student engagement by organizing and leading campus tours for prospective students and their families.
  • Mentored students to increase satisfaction and help engage in campus life.

Sales Associate

Versace
08.2022 - 12.2022
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Call Center Representative

Teleperformance
08.2021 - 01.2022
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Processed debit and credit card and electronic check payments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.


Education

Undergraduate Diploma - Hospitality

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
04.2023

Skills

  • Resolving Problems
  • Healthcare Industry Knowledge
  • Clinical assessment
  • First Aid Certified
  • Medical Records Maintenance
  • Customer Service
  • Punctual and Hardworking
  • Caring and Empathetic
  • Appointment Scheduling
  • Problem-solving skills
  • Verbal and written communication
  • Initiative-taking
  • Time Management
  • Strategic Planning

Accomplishments


  • Displayed mastery of clinical skills, performing tasks with precision and empathy.
  • Greeted the patients with warmth and professionalism and ensuring their needs were met from the moment they walked in.
  • Efficiently worked by managing patient's appointments, inquiries and paperworks while maintaining a welcoming atmosphere.
  • Stayed late to assist patients in need or volunteering to take on additional responsibilities to support team.


Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Employee of the month

Awarded "Employee of the Month" for the Months of March in 2023.




Timeline

Clinical Liaison

Prism Eye Institute
12.2023 - Current

Front Desk Receptionist

Prism Eye Institute
06.2023 - 12.2023

Front Desk Receptionist

GMD Woodbridge Medical Clinic
01.2023 - 05.2023

Student Ambassador

Cambrian College
10.2022 - 12.2022

Sales Associate

Versace
08.2022 - 12.2022

Call Center Representative

Teleperformance
08.2021 - 01.2022

Undergraduate Diploma - Hospitality

Cambrian College of Applied Arts And Technology

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Nimanpreet Kaur