Nima Zangpo
Scarborough M1P1S7,Ontario
Summary
Energetically led the team at KD tower cafe and in NLD training institute as a Barista Supervisor, enhancing customer satisfaction and repeat business through exceptional service and efficient task management. Skilled in espresso machine operation and fostering teamwork, I streamlined scheduling to cut costs, demonstrating strong problem-solving and organizational abilities. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
1
1
Certification
Work History
Barista Supervisor
NLD Training Institute
07.2024 - 07.2024
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Streamlined employee scheduling, resulting in reduced labor costs without sacrificing service levels.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
Advanced Diploma - Electrical Engineering Technology
Centennial College of Applied Arts And Technology
Scarborough, ONCertificate - Barista
NLD Training Institute
Thimphu, Bhutan 07.2024
Skills
- Barista Training
- Espresso machine operation
- Food Safety Compliance
- Menu development
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Microsoft Excel
- Cooking
- Self Motivation
- Food and Beverage Service
- Kitchen equipment operation and maintenance
- Adaptability
Languages
English
Professional Working
Certification
Certificate Reference
NLD TRAINING
Skills for Opportunibes"
ཨེཎ་ཨཱོལ་ཌི་སྦྱོང་བརྡར་སྤེལ་ཁང།
NLD Training Institute
Thimphu Bhutan
Accredited by: TWLT Quality Council, BOPCA
"Grade B
STITUTE
Certificate of Completion
Awarded to
Nima Zangpo
CID no. 12007002573
for successfully completed training on
Barista
from 02nd July 2024 to 15th July 2024
Certificate No.: NLDTI/B-S/B-51/392
Date of Issue: 15/07/2024
Kesang Dorji
Director
Timeline
Barista Supervisor
NLD Training Institute
07.2024 - 07.2024
Advanced Diploma - Electrical Engineering Technology
Centennial College of Applied Arts And Technology
Certificate - Barista
NLD Training Institute
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