Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Nima Shahmoradi

Toronto,ON

Summary

Committed IT Help Desk Technician with more than two years of experience in providing comprehensive technical support and solutions. Known for managing data for employers, clients and distributing information across organization. Analyze data, network & system security, contribute to team efforts strategic thinking and a proactive approach, proficient in diagnosing issues and implementing effective solutions promptly. Thriving under pressure allows to maintain focus and stay motivated, resulting in increased productivity and efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Information Technology Co-op

Liberty Mutual Canada
08.2022 - 04.2023
  • Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving
  • Resolved more than 950 Incident/urgent tickets with 4.9/5.0 satisfactory customer review
  • Service Desk L1& L2 support for technical incidents and inquiries to maintain computer systems, networks, and software applications.
  • Contributed to implementation of security measures to protect company data and systems.
  • Help & hands-on the infrastructure team for servers, troubleshooting & cabling management, Incidents
    analysis with Splunk through ticketing system
  • Enhanced data security through deployment of firewalls, antivirus software, and intrusion detection systems.

Student Office Assistant, Sr

Seneca College
06.2022 - 04.2024
  • Managed Internal posting on college website and social media content management.
  • Managed administrative tasks, including answering inquiries, scheduling appointments
  • Assisted faculty and staff in organizing events, meetings, Interviews, trainings and workshops.

Tutor

Seneca College
06.2022 - 01.2023
  • Conduct one-on-one tutoring sessions for Open System Application Server, Microsoft Server, Software Defined Network, Security Incident Response
  • Perform solution for student to be able to have better understanding about the material and projects

Help Desk

IRPPCO
07.2019 - 12.2020
  • Security scanning of critical devices on corporate and guest network for potential vulnerabilities, malicious programs and recommended appropriate actions
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Advanced diploma - Computer Systems Technology -

Seneca College of Applied Arts And Technology
Toronto, ON

Skills

I possess a unique blend of technical expertise and valuable soft skills that set me apart With excellent communication, problem-solving, and teamwork abilities, I adapt quickly to change and deliver high-quality work Customer satisfaction and leadership potential are key strengths Overall, I bring adaptability, resilience, and a comprehensive skill set to contribute effectively

  • Jira & Remedy ticketing system
  • Linux & Microsoft Server Configuration
  • Splunk incident analysis
  • Scrum & Agile
  • PowerBI automation and reporting
  • Network Security & Monitoring
  • Office365 admin
  • AWS & Azure
  • Wireshark & SOC operation
  • System Security
  • Virtualization Technologies
  • Network Administration

Certification

  • Microsoft Certified Solutions Expert: Security (MCSE) & (MCSA), Microsoft, 1289111, nima12345, 2021


Projects

Active Directory Domain Services, Load Balancing Websites: Creating a domain controller which will reside on its own virtual network. A webserver and client will exist on their own virtual networks as well. Both webserver and client will be part of the domain. Creating an internal load balancer which randomly selects which webserver will be serving our private website. 


Account Lockout Discovery Using Splunk: Utilized Splunk to identify and investigate account lockouts in an IT infrastructure. Collected and analyzed log data from various sources, including domain controllers and authentication servers. Developed search queries and filters to pinpoint account lockout events. Created visualizations and dashboards to present key metrics and patterns.

Timeline

Information Technology Co-op

Liberty Mutual Canada
08.2022 - 04.2023

Student Office Assistant, Sr

Seneca College
06.2022 - 04.2024

Tutor

Seneca College
06.2022 - 01.2023

Help Desk

IRPPCO
07.2019 - 12.2020

Advanced diploma - Computer Systems Technology -

Seneca College of Applied Arts And Technology
  • Microsoft Certified Solutions Expert: Security (MCSE) & (MCSA), Microsoft, 1289111, nima12345, 2021


Nima Shahmoradi