Committed IT Help Desk Technician with more than two years of experience in providing comprehensive technical support and solutions. Known for managing data for employers, clients and distributing information across organization. Analyze data, network & system security, contribute to team efforts strategic thinking and a proactive approach, proficient in diagnosing issues and implementing effective solutions promptly. Thriving under pressure allows to maintain focus and stay motivated, resulting in increased productivity and efficiency.
I possess a unique blend of technical expertise and valuable soft skills that set me apart With excellent communication, problem-solving, and teamwork abilities, I adapt quickly to change and deliver high-quality work Customer satisfaction and leadership potential are key strengths Overall, I bring adaptability, resilience, and a comprehensive skill set to contribute effectively
Active Directory Domain Services, Load Balancing Websites: Creating a domain controller which will reside on its own virtual network. A webserver and client will exist on their own virtual networks as well. Both webserver and client will be part of the domain. Creating an internal load balancer which randomly selects which webserver will be serving our private website.
Account Lockout Discovery Using Splunk: Utilized Splunk to identify and investigate account lockouts in an IT infrastructure. Collected and analyzed log data from various sources, including domain controllers and authentication servers. Developed search queries and filters to pinpoint account lockout events. Created visualizations and dashboards to present key metrics and patterns.