Summary
Overview
Work History
Education
Skills
Software
Timeline
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Nima Naghibi

Student
Surrey,BC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Dainaco
05.2023 - 11.2023
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction

Customer Service Representative

Polynova Industries
05.2020 - 09.2022
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Comfortably worked without a permanently assigned workstation, adapting to various work environments.
  • Handled lifting of luggage up to 23kg as needed in previous roles.
  • Proficiently handled conflicts involving clients and coworkers.
    Team participant who assisted in the accomplishment of departmental objectives.

Customer Service Representative

Walmart
03.2020 - 06.2020
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • I have successfully operated without a permanent workstation and have demonstrated adaptability to diverse work environments.
    Lifted up to 30 kilogrammes of cargo as required in previous positions.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Education

BBA - Business Administration

Cpilano University
North Vancouver, BC
09.2022 - Current

High School Diploma -

Earl Marriott Secondary
Surrey, BC
09.2019 - 06.2022

Skills

Data Entry

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Software

Syspro

Microsoft 360

Adobe Photoshop

Timeline

Customer Service Representative

Dainaco
05.2023 - 11.2023

BBA - Business Administration

Cpilano University
09.2022 - Current

Customer Service Representative

Polynova Industries
05.2020 - 09.2022

Customer Service Representative

Walmart
03.2020 - 06.2020

High School Diploma -

Earl Marriott Secondary
09.2019 - 06.2022

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