Nima Hoszouski
Edmonton
Summary
Healthcare professional with solid history of delivering exceptional personal support and care. Known for collaborative approach and reliable in adapting to changing needs. Adept in patient care and communication, embodying empathy and attentiveness.
Experienced with delivering compassionate care and support to clients. Uses effective communication to ensure clients' needs are met and their well-being is prioritized. Knowledge of personal care techniques and patient safety practices.
Overview
23
23
years of professional experience
Work History
Personal Support Worker
Stepping Stones Group Care Inc
10.2024 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Provided compassionate support to individuals with diverse needs and backgrounds.
- Maintained cleanliness and organization in client environments for safety and hygiene.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Collaborated with healthcare professionals to ensure comprehensive care planning.
- Adapted quickly to changing situations, providing responsive support as needed.
Office Administrator
Filo Pipefitting
01.2012 - Current
- Supported daily office operations by managing scheduling and coordinating meetings.
- Assisted in maintaining organized filing systems for efficient document retrieval.
- Managed incoming communications, ensuring timely response to inquiries and requests.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Assistant Manager
Pier 1
11.2006 - 06.2010
- Assisted in developing staff schedules to optimize resource allocation and improve operational efficiency.
- Coordinated team meetings to align project objectives and enhance communication among departments.
- Supported inventory management by tracking stock levels and ensuring timely replenishment of supplies.
- Implemented customer feedback mechanisms to refine service delivery and enhance client satisfaction.
- Analyzed sales data to identify trends, contributing insights for strategic decision-making processes.
- Collaborated with senior management on performance evaluations and employee development initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Health Care Aide
Sturgeon Hospital Labor and Delivery Unit
05.2004 - 2010
- Provided compassionate care to patients, assisting with daily living activities and personal hygiene.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Implemented infection control protocols, ensuring a safe environment for patients and staff.
- Assisted in administering medications as directed by healthcare professionals, maintaining accurate records.
- Advocated for patient needs and preferences, enhancing overall satisfaction with care provided.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Kept accurate records of patients' care, condition, and progress.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
Customer Service Representative
Royal Bank of Canada, RBC
06.2002 - 11.2006
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted clients with banking transactions, maintaining accuracy and compliance.
- Handled escalated issues, providing effective solutions to enhance customer experience.
- Collaborated with team members to streamline service processes and improve operational efficiency.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers on product features, promoting benefits aligned with financial goals.
Education
MOA Diploma - Medical Office Assistant
Stratford Career Institute
Edmonton, AB01-2010
Diploma - Lab Technician
Northern Alberta Institute of Technology
Edmonton, AB06-2001
High School Diploma -
Queen Elizabeth Secondary
Edmonton, AB06-1998
Skills
- Emotional support
- Patient care
- Privacy and confidentiality
- Cultural sensitivity
- Compassionate care
- Client relationship management
- Clinical documentation
- Mental health support
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Personal Support Worker
Stepping Stones Group Care Inc
10.2024 - Current
Office Administrator
Filo Pipefitting
01.2012 - Current
Assistant Manager
Pier 1
11.2006 - 06.2010
Health Care Aide
Sturgeon Hospital Labor and Delivery Unit
05.2004 - 2010
Customer Service Representative
Royal Bank of Canada, RBC
06.2002 - 11.2006
MOA Diploma - Medical Office Assistant
Stratford Career Institute
Diploma - Lab Technician
Northern Alberta Institute of Technology
High School Diploma -
Queen Elizabeth Secondary
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