Nima Forootaninia
Customer Service Representative
Halifax
Summary
Reliable Customer Service Representative with 7 years work experience and with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
NTT's Business Process Outsourcing
02.2024 - Current
- Deliver customer support on behalf of Collabria, specializing in credit card services and account management
- Investigate and resolve customer complaints, disputes, and billing discrepancies with attention to accuracy and empathy
- Collaborate with internal departments including fraud prevention, helpdesk, and account management to resolve complex issues
- Assist customers with account updates, lost/stolen cards, activation issues, and feature enrollment
- Educate customers on card features, digital access , promotions, and security practices
- Identify and escalate suspicious activity in accordance with compliance and fraud protocols
- Utilize CRM systems (ProFlow, Genesys Cloud) to maintain thorough records of all client interactions
- Maintain high-quality service while managing call volume and adhering to SLA timelines
Exam Invigilator
Oxford International Halifax
03.2023 - Current
- Ensuring exam room is set up with correct materials and equipment prior to start of exams
- Invigilating students during exams, ensuring they followed all regulations and instructions
- Providing assistance to students during exams as needed
- Reporting any irregularities or breaches in exam protocols to the Exam Officer
Sales and Customer Service Representative
Support Service group (SSG)
10.2023 - 12.2023
- Company Overview: https://supportservicesgroup.co
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Https://supportservicesgroup.co
Cook
Cora's breakfast and lunch
09.2021 - 04.2023
- Adhered to food safety standards when storing and preparing food
- Ordered supplies as needed for the kitchen
- Supervised and trained kitchen staff on proper preparation techniques
- Monitored stock levels of food items and ordered more when necessary
Customer Sales and Service Expert
Eniac
04.2018 - 10.2021
- Utilized effective sales techniques to promote products/services to B2C customers
- Provided exceptional customer service to B2C clients, addressing inquiries, resolving issues, and ensuring a positive experience
- Managed and maintained strong relationships with B2B clients, addressing inquiries, resolving issues, and ensuring exceptional customer service to foster client loyalty and satisfaction
- Advised customers on product features, benefits and warranties
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges
Customer Service Specialist
Actover
04.2014 - 04.2018
- Answered incoming customer inquiries regarding product and service information
- Provided assistance to customers in navigating website, placing orders, and resolving complaints
- Responded to customer emails with accurate product and service information
- Generated reports on customer feedback, trends, and other metrics for management review
Education
Bachelor of Arts - English Literature
Azad University of Arak
Skills
Sales Management
undefinedCertification
Certificate of Completion: SQL for Data Science, University of California, Davis/online, 12/01/20, https://www.coursera.org/account/accomplishments/certificate/9Y2FJ4R5YL7L
Timeline
Customer Service Representative
NTT's Business Process Outsourcing
02.2024 - Current
Sales and Customer Service Representative
Support Service group (SSG)
10.2023 - 12.2023
Exam Invigilator
Oxford International Halifax
03.2023 - Current
Cook
Cora's breakfast and lunch
09.2021 - 04.2023
The Art of Sales Northwestern University/online
01-2021
Certificate of Completion: SQL for Data Science, University of California, Davis/online, 12/01/20, https://www.coursera.org/account/accomplishments/certificate/9Y2FJ4R5YL7L
12-2020
Customer Sales and Service Expert
Eniac
04.2018 - 10.2021
Customer Service Specialist
Actover
04.2014 - 04.2018
Bachelor of Arts - English Literature
Azad University of Arak
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