Nima Ashouri
Toronto,ON
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments. Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Manager
Mehr Chain Store
01.2020 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Head Waiter
Kozbingol
06.2023 - 12.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Aerospace Engineering
College of Azad University Oloom Tahghighat
Skills
- Inventory Management
- Team Leadership
- Customer Service
- Problem Solving
- Hiring and Training
- Customer Relationship Management
- Project Planning
- Smart and fast learner
- Quality Control
Languages
English
Professional Working
Turkish
Native or Bilingual
Persian
Native or Bilingual
azerbaijani
Native or Bilingual
Timeline
Head Waiter
Kozbingol
06.2023 - 12.2023
Manager
Mehr Chain Store
01.2020 - 03.2023
Aerospace Engineering
College of Azad University Oloom Tahghighat
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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