NILOUFAR NABIZADEH
Richmond Hill,Canada
Summary
Results-driven Hardware Engineer with an undergraduate degree in Hardware Engineering and an advanced diploma in IT Technical Support. Seeking a position to apply skills in an organization focused on professional growth, innovation, and flexibility. With four years of experience, I specialize in Cisco router and switch configuration, network design, and troubleshooting complex systems. Ready to contribute technical acumen and strategic insights for network maintenance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
MetroInc.
06.2022 - Current
- Promoted efficiency among departments with prompt resolution of system issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Supporting hardware and software updates ( switches, computers )
- Network troubleshoots and maintenance
- Ports configuration and activation on Vlan and firewall
- Upgrading Firmware
Network Technician
Tadbir Company
10.2021 - 05.2022
- Troubleshoot hardware and software to determine and rectify network problems
- Performed necessary maintenance to support network availability and connectivity
- Identified and immediately resolved issues with network devices
- Configured and maintained network backup and recovery procedures
- Installed patches and performed backups to increase the security
- Backup all the files and transfer to cloud driver
- Assigned application access, security roles and permissions on files and folders
- Limited the access on printers and USB driver.
Customer Service Representative
Edible arrangements
09.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, to choose what they want patiently
- Collected customer feedback and provided information regarding their accounts.
Social Media Content Creator
Instagram
08.2021 - 11.2021
- Helping businesses owners to expand their business
- Trying to find new ideas for each customer base on their activities
- Create and managed content across multiple platforms for widest audience reach
- Design, Edit and to shape story and eliminate any errors in content
- Giving them advices and make the best decision to improve their social media
- Organized, prioritized and managed multiple projects according to dedicated release schedule
- Presented clients with unique copy options based on overall marketing objectives.
Education
Advance Diploma - Computer Networking And Technical Support
Seneca College
Toronto, Canada08.2021
Advance Diploma - English Education
Seneca Collage
Toronto, Canada03.2020
Bachelor of Science - Hardware Engineer
Azad University-south Branch
Tehran, Iran02.2018
Skills
- On time and Loyal
- Ensuring up-to-date knowledge and skills
- Patient on solving issue
- Fast learner
- Familiar with ticketing system and rotations
- Care about Customer Data Confidentiality
- Expert on using VMware
- Implementing Domain, install and manage features and Apps
- Manage and configure Routers and Switches (CCNA)
- Expert on Microsoft 2012,2016 (Server, Client)(MCSA)
- Microsoft office
- Monitor network with monitoring tool and application
- IP calculation
- Increase system security
- Familiar with SQL and Linux
- Understanding of network devices and infrastructure (Servers, Storage, Routers, Switches, Firewalls)
- Knowledge of Network layers, model and protocols
- Familiar with routing protocols
- Design network by simulator applications
Certification
- Network +
- CCNA
- MCSA
- Computer networking technical support
Languages
Persian
Native or Bilingual
English
Full Professional
Hobbies and Interests
GYM, BEAUTY, MOVIE
MY favorite activities are going to gym, watching TV and study about beauty and new concept about that. In my free time I do some researches about new applications and their features.
gym, Contemporary dance
Going to the gym early in the morning keeps me motivated and fresh, while dancing helps me release my mind from daily tensions and pressures
Timeline
IT Support Specialist
MetroInc.
06.2022 - Current
Network Technician
Tadbir Company
10.2021 - 05.2022
Customer Service Representative
Edible arrangements
09.2021 - 12.2021
Social Media Content Creator
Instagram
08.2021 - 11.2021
Advance Diploma - Computer Networking And Technical Support
Seneca College
Advance Diploma - English Education
Seneca Collage
Bachelor of Science - Hardware Engineer
Azad University-south Branch
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