Niloufar Khiabani Tanha
Calgary
Summary
Well-versed in sales, personnel management, accounting and inventory management. Experience in diverse retail environments. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Sposa
02.2020 - 09.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels.
- Handled problematic customers and clients to assist other employees and maintain excellent customer service.
Fashion Designer
Sposa
04.2017 - 02.2020
- Sketched artistic and fresh designs for consideration.
- Designed seasonal styles according to upcoming trends and popular color palettes.
- Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
- Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
- Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Created detailed measurement and construction specifications for design to be executed appropriately by production teams.
- Gathered information from vendors regarding market trends and competitor activity.
- Revitalized existing fashion lines by incorporating innovative designs and materials.
- Managed budgets for design projects, ensuring cost-effective solutions while maintaining artistic vision.
Makeup Artist
Donya
05.2014 - 04.2017
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
Education
Associate of Arts - Fashion Design
College of Embroidary On Cloths
Iran07.2019
Associate of Arts - Fine Fabric Sewing For Cloths
Mahboobe
Iran08.2017
Associate of Arts - Makeup And Hairdressing
Sahel
Iran11.2012
Bachelor of Science - Software Engineering
Sadjad University
Iran06.2012
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Store operations
- Team Management
- POS Systems
- Hiring and Training
- Microsoft Office Suite
Languages
English
Professional Working
Persian
Native or Bilingual
German
Elementary
Turkish
Limited Working
Timeline
Assistant Store Manager
Sposa
02.2020 - 09.2023
Fashion Designer
Sposa
04.2017 - 02.2020
Makeup Artist
Donya
05.2014 - 04.2017
Associate of Arts - Fashion Design
College of Embroidary On Cloths
Associate of Arts - Fine Fabric Sewing For Cloths
Mahboobe
Associate of Arts - Makeup And Hairdressing
Sahel
Bachelor of Science - Software Engineering
Sadjad University
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