Summary
Overview
Work History
Education
Skills
Timeline
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Niloufar Ghassami

MISSISAUGA,Canada

Summary

Dedicated and customer-oriented with strong organizational skills and attention to detail. Committed to providing excellent service and maintaining a neat and organized checkout area to enhance the customer shopping experience.

Overview

12
12
years of professional experience

Work History

Kindergarten English Teacher

Rahenovinnavid school and Nikan English institute
Isfahan, Iran
01.2010 - 06.2021
  • Encouraged parents' involvement in their child's education process.
  • Collaborated with colleagues to develop innovative strategies for teaching English language arts.
  • Implemented effective classroom management techniques to ensure a safe learning environment.
  • communicated with parents regularly to maintain student progress
  • Organized educational field trips to enhance the classroom environment.
  • Encouraged critical thinking by using interactive activities in the classroom.

Customer Service Representative

Aseman Haftom Travel Agency
Isfahan, Iran
01.2009 - 03.2010
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with making payments
  • Supported sales team members to drive growth and development.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Master of Arts - Teaching English as a Second Language

Khorasgan Azad University
Isfahan
01.2016

Bachelor of Arts - English Literature

Shekhbahaei University
Isfahan
01.2009

Skills

  • Excellent communication and interpersonal skills
  • Strong computer and register skills
  • Detail-oriented
  • Effective record-keeping abilities
  • Ability to work efficiently in a team
  • Ability to work independently
  • Knowledge of health and safety regulations
  • Team Collaboration
  • Problem-solving skills
  • Community involvement
  • Special Needs Support

Timeline

Kindergarten English Teacher

Rahenovinnavid school and Nikan English institute
01.2010 - 06.2021

Customer Service Representative

Aseman Haftom Travel Agency
01.2009 - 03.2010

Master of Arts - Teaching English as a Second Language

Khorasgan Azad University

Bachelor of Arts - English Literature

Shekhbahaei University

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Niloufar Ghassami