Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Niloufar Farhani

Vancouver,BC

Summary

Hardworking employee enthusiastic about learning sales field inside and out. Offers strong administrative, relationship-building and problem-solving abilities.

Highly experienced sales person known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities.

Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Salesperson

Grocery Store
04.2022 - 07.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Improved customer service and telecommunication skills to build lasting relationships.

Sales Assistant

Chain Store
09.2017 - 10.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.

Education

Bachelor of Science - Communications

Zanjan University
Zanjan. Iran
02.2019

Skills

  • Prospecting Skills
  • Profit Generation
  • Needs Analysis
  • Sales Presentation
  • Cash Register Operation
  • Safe Equipment Handling
  • Customer Understanding
  • Professional in Farsi and english
  • Buying Signals

Languages

English
Professional Working

Timeline

Salesperson

Grocery Store
04.2022 - 07.2023

Sales Assistant

Chain Store
09.2017 - 10.2019

Bachelor of Science - Communications

Zanjan University

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Niloufar Farhani