Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer
Timeline
Generic

Niloufar Atapour

Toronto

Summary

Highly motivated and creative researcher with extensive experience in design thinking approaches and empathy to identify user needs and challenges. Skilled in conducting in-depth user research through interviews, surveys, and observations to develop meaningful solutions that enhance people's lives.

Overview

4
4
years of professional experience

Work History

Acting Sales Administrator

Teck Resources Limited
03.2024 - Current
  • Managed and improved customer relationships by effectively addressing their needs.
  • Created detailed customer journey maps highlighting the customer experience from initial contact through purchase.
  • Analyzed sales data to identify trends and patterns, providing valuable insights for product development and customer experience enhancement.

Executive Coordinator

Teck Resources Limited
Toronto, Ontario, Canada
08.2023 - Current
  • Coordinated various projects and collaborated with cross-functional teams to achieve project goals.
  • Prepared and presented reports on project progress to senior management.
  • Analyzed surveys and questionnaires from the SVP team to identify and address gaps.

Graduate Design Researcher and Project Manager

City Of Hamilton
Hamilton, Ontario, Canada
01.2022 - 08.2022
  • Conducted in-depth user research by interviewing residents and staff of over 20 long-term care homes across Ontario.
  • Identified challenges in the long-term care system and their impacts on different stakeholders.
  • Assessed and analyzed the needs of 250 personal support workers using design thinking approaches and empathy.
  • Designed an educational mentorship application for personal support worker students to connect with experienced staff and prepare for LTC homes.
  • Established a partnership with the Ontario Personal Support Workers Association for further development of the application.

Design Assistant

Brad J. Lamb Realty Inc.
Toronto, Ontario, Canada
04.2022 - 07.2022
  • Participated in over 130 client and designer meetings.
  • Increased sales by 22% by enhancing client presentations.
  • Ordered materials and arranged timely delivery to project sites.
  • Handled client care inquiries and general information calls.

Design Thinking Fellow

St. Joseph's Healthcare Hamilton
11.2021 - 12.2021
  • Researched barriers faced by residents during their hospital stay.
  • Interviewed patient-family advisors to gather knowledge and personal experiences.
  • Assessed the impact of isolation on the mental and physical health of over 55 residents.
  • Designed a user-friendly platform for patients to book pet therapy sessions and improved the isolation experience by 65%.
  • Created human-centered prototypes and storyboards to evaluate concepts and scenarios.

Jr Research Assistant

Setareh Rahnemoun Co
, Iran
05.2020 - 06.2021
  • Conducted user research through targeted interviews and usability testing before and after redesigns.
  • Coordinated planning, direction, and implementation of product improvements.
  • Collaborated with the UX team to create personas, scenarios, user journeys, story maps, and user flows.
  • Applied understanding and empathy in designing and observing user studies, translating research findings into insights.

Education

Master of Engineering - MEng - Engineering Design

W Booth School of Engineering Practice and Technology, McMaster University
01.2022

Bachelor's degree - Industrial and Product Design

Islamic Azad University Central Tehran Branch
01.2018

Skills

  • User Journeys
  • Design thinking
  • Customer Empathy
  • Strategic Thinking
  • Qualitative Analysis
  • Project Management
  • Prototyping
  • CRM & SAP Logistics
  • MS Office
  • Figma

Accomplishments

RahnemounSetarehAzad the city they are in and find friends through the prompts suggested by the app and other users

Volunteer

  • Social Media Coordinator at Society of Women Engineers Toronto since 2022
  • Volunteer at City of Toronto since 2021

Timeline

Acting Sales Administrator

Teck Resources Limited
03.2024 - Current

Executive Coordinator

Teck Resources Limited
08.2023 - Current

Design Assistant

Brad J. Lamb Realty Inc.
04.2022 - 07.2022

Graduate Design Researcher and Project Manager

City Of Hamilton
01.2022 - 08.2022

Design Thinking Fellow

St. Joseph's Healthcare Hamilton
11.2021 - 12.2021

Jr Research Assistant

Setareh Rahnemoun Co
05.2020 - 06.2021

Master of Engineering - MEng - Engineering Design

W Booth School of Engineering Practice and Technology, McMaster University

Bachelor's degree - Industrial and Product Design

Islamic Azad University Central Tehran Branch

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Niloufar Atapour