Dynamic customer service professional with over six years of experience in fast-paced retail and pharmacy settings, specializing in enhancing team efficiency and managing front-desk operations, including appointment scheduling and data entry. Proven ability to solve problems effectively while fostering positive client interactions and maintaining organized environments. Committed to leveraging strengths as a Front Desk Receptionist to create a professional and welcoming atmosphere that enhances the overall client experience.
Hi, I’m
Niloofar Shokrisabooki
Front Desk Receptionist
Richmond Hill,ON
Summary
Overview
6
years of professional experience
2
Languages
Work History
STARBUCKS COFFEE COMPANY
Barista / Customer Service
06.2024 - Current
Job overview
- Greeted and assisted 40–60 customers per shift, ensuring a friendly and professional first impression.
- Managed orders, cash handling, and POS system with zero errors, demonstrating attention to detail and reliability.
- Trained new staff on customer interaction and workflow procedures, improving team efficiency by 15%.
- Maintained organized, clean, and professional front area, creating a welcoming environment.
- Effectively handled customer complaints and resolved issues promptly, enhancing customer satisfaction.
PAEEZ PHARMACY
SALES ASSOCIATE (HEALTH & COSMETIC PRODUCTS)
04.2020 - 12.2023
Job overview
- Delivered exceptional customer service to both in-store and online clients, resolving inquiries and issues promptly to ensure satisfaction.
- Managed online orders, inventory, and deliveries with 100% accuracy, improving workflow efficiency.
- Maintained organized client and prescription records, supporting smooth daily operations.
- Assisted pharmacy staff with cash handling, POS transactions, and stock management, ensuring operational excellence.
- Trained new team members in customer interaction and internal procedures, enhancing overall team performance and service quality.
- Implemented minor process improvements that reduced order errors by 15% and sped up service delivery.
Education
ALZAHRA UniversityFars
Bachelor of Architecture from Interior Architect
01.2019
University Overview
Skills
Customer Service Excellence
Communication Skills
Problem Solving
Teamwork
Appointment Scheduling
Record Keeping & Data Entry
Organization & Time Management
POS & Cash Handling
Inventory & Stock Management
Microsoft Office (Word, Excel, Outlook)
TARGET
TARGET
Front Desk Receptionist / Administrative Assistant
Timeline
Barista / Customer Service
STARBUCKS COFFEE COMPANY
06.2024 - Current
SALES ASSOCIATE (HEALTH & COSMETIC PRODUCTS)
PAEEZ PHARMACY
04.2020 - 12.2023
ALZAHRA University
Bachelor of Architecture from Interior Architect