Summary
Overview
Work History
Education
Skills
Timeline
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Niloofar Ravan

Thornhill,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

RAVANTRADE Co.
01.2020 - Current


  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs, demonstrating computer fluency, effective multitasking, and the capacity to respond to issues outside core work hours, contributing to operational success.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Export And Import Specialist

Niroo Motor Group
02.2015 - 01.2020
  • Managed import operations for motorcycle spare parts from China, Malaysia, Japan, and India, demonstrating global supply chain expertise
  • Oversaw the establishment and operation of motorcycle battery and engine factories, including importing assembly lines, obtaining necessary licenses, and achieving required certifications leading to a 30% improvement in production efficiency and a 20% reduction in manufacturing costs
  • Addressed internal supply problems creatively, preventing delays and ensuring production targets were met
  • Scheduled deliveries of building materials, maintaining precise timelines for production initiation
  • Completed detailed logs and reports, providing crucial production data for accurate operational decisions
  • Coordinated import and export processes, including documentation, customs clearance, and transportation scheduling, optimizing efficiency and reducing costs.

Customer Service

MTN Irancell
02.2014 - 01.2015
  • Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring overall satisfaction
  • Managed a high volume of incoming calls and emails, demonstrating strong multitasking abilities in a fast-paced environment
  • Collaborated with cross-functional teams to resolve complex issues, contributing to elevated service standards
  • Consistently met or exceeded performance metrics, showcasing a commitment to excellence and positive customer interactions.

Education

Bachelor of Arts - English Language And Literature

Azad University
Tehran, Iran
06.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Microsoft Excel
  • Client Relations
  • Customer satisfaction measurement
  • Follow-up skills
  • Appointment Scheduling
  • Documentation

Timeline

Customer Service Representative

RAVANTRADE Co.
01.2020 - Current

Export And Import Specialist

Niroo Motor Group
02.2015 - 01.2020

Customer Service

MTN Irancell
02.2014 - 01.2015

Bachelor of Arts - English Language And Literature

Azad University

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Niloofar Ravan