Niloofar Pishva
West Vancouver
Summary
Recent graduate with certification in Dental Office Administration, eager to leverage a strong foundation in administrative processes and a passion for patient care in a dental office environment in Vancouver. Skilled in appointment scheduling, patient communication, and insurance verification, with a commitment to ensuring smooth office operations and delivering exceptional service. Detail-oriented and adaptable, with a proven ability to learn quickly and thrive in fast-paced settings. Excited to contribute to a team dedicated to providing top-quality dental care and customer service.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Carter’s Oshkosh Store
07.2019 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Payroll Clerk
Mabna Co
04.2014 - 05.2019
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
Education
Associate of Science - Computer Software
Jihad Daneshgahi
Ahwaz Dental Office Administration|Certification
DEA College
North Vancouver, BCSkills
- Dental office administration
- Appointment scheduling
- Patient communication
- Insurance verification
- Electronic health records (EHR) management
- Customer service
- Microsoft Office proficiency
Languages
English
Farsi
Timeline
Customer Service Associate
Carter’s Oshkosh Store
07.2019 - 09.2021
Payroll Clerk
Mabna Co
04.2014 - 05.2019
Associate of Science - Computer Software
Jihad Daneshgahi
Dental Office Administration|Certification
DEA College
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