Summary
Overview
Work History
Education
Skills
Languages
Certification
Additionalinformation
Timeline
AssistantManager

Niloofar Jalali

Brampton,ON

Summary

Results-driven professional with over 15 years of combined experience as an Assistant Store Manager, Retail Department Manager/Supervisor in various industries including electrical & plumbing, grocery, beverage & food service. Focus on building cohesive teams that value inclusion and contribution. Proven track record of successfully executing and maintaining all aspects of departmental success. Articulate communicator and effective trainer skilled in achieving tasks and company goals with integrity. Respected and trusted manager or team member who upholds the highest ethical standards within a collaborative environment. Excel in implementing inclusion, company standards, conduct, safety and metrics.

*I have recently completed the Humber College Horticulture Technician Pre-Apprenticeship Program to expand career opportunities and pursue my passion for the Horticulture Trade through an Apprenticeship Sponsorship.

I would love the opportunity to present myself at an interview to discuss what I can do to be a member of your company/ team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Manager

TJX Canada
11.2023 - 04.2024
  • New member of management training for overall operations, procedures, payroll, merchandising, people management, risk, off price model, customer experience.
  • Key person for Customer Engagement and Flow of Service.
  • Key holder & security code/ volts to the Mega Store.
  • Health & Safety, First Aid Trained.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Department Supervisor

The Home Depot
08.2016 - 04.2023
  • Supervisor of Electrical and Plumbing departments
  • The key objectives were inventory accuracy
  • Managing performance of associates
  • Analysis of sales, shrink and action to mitigate losses
  • First Aid, WHMIS & Health & Safety trained
  • Ensuring the sell through of merchandise
  • Ensuring hiring, training and feedback are given to associates along with the team members
  • Ensuring customer service is to standard by leading by example and utilizing time efficiently as schedule and each day was different
  • As a leader I ensured safety of machine operating and use of PPE were implemented to minimize injury and loss
  • There was a significant decrease in losses under my supervision as I had worked to ensure there was sell through of clearance and exit products as well as overhead and bay maintenance were organized for inventory and ease of shopping
  • I kept an open and approachable attitude to ensure the retention percentage of my associates was stable and that they were comfortable and clear of daily operations
  • Managed a team of 6-10 employees, delegated tasks and held each employee accountable for completing assignments.

Cafe Manager

Fortinos Supermarkets
01.2005 - 12.2015
  • Ability to build customer rapport and learn their needs through attention to detail and loyalty
  • Interviewed, hired, trained and conducted performance management
  • Accountable for supervising, payroll and all scheduling
  • Responsible for training and performance management
  • Ordered and purchased products and supplies weekly or monthly from various suppliers to meet department demand
  • Held accountable for receiving, invoicing and transmittal verification
  • Merchandised products to fit company model
  • Stayed current on food handling awareness and safety maintenance
  • Barista and skilled roaster of coffee beans on manual Probat roaster
  • General use of Word and Excel computer programs
  • Oversaw the maintenance and sanitization of various machines and equipment used
  • Kept cafe in full compliance with health code standards and achieved consistent scores above 95%.

Education

Level 1 - Horticulture Technician Pre-apprenticeship Program

Humber College
Etobicoke, ON
12.2024

Marketing Fundamentals Course - Marketing

Sheridan College
Brampton, ON

Three Year Diploma - Graphic Design

George Brown College
Toronto, ON

Skills

  • Proficient with tools
  • Proficient with equipment
  • Pruning, Planting, Mowing, Trimming
  • Health & Safety, First Aid
  • Accounts Receivable
  • Administrative Experience
  • Critical Thinking Skills
  • Coffee Experience
  • Purchasing
  • Management
  • Supervising Experience
  • Interviewing
  • Product management
  • Horticulture
  • Customer Service Leadership
  • Pricing, Signage systems
  • Payroll
  • Team Leadership in Retail
  • Sales
  • Food handling & preparation
  • Time Management
  • Cleaning Experience
  • Merchandising
  • Point of Sale
  • Microsoft Office & Word
  • Inventory & Risk Control
  • Landscape Maintenance
  • Retail Sales
  • Coffee Roasting & Barista Experience
  • Employee Orientation/ Training
  • Food safety
  • Recruiting
  • Team leadership
  • Decision-making

Languages

English

Certification

  • Driving Licence, present, clean abstract
  • Electric ladder certified (expired)
  • 3 times food handler (expired)
  • Healthy and safety training
  • Leadership fundamentals
  • WHMIS training
  • First aid certification, current
  • Barista training

Additionalinformation

I live a healthy and fit lifestyle with a gym membership of thirteen years. I have been a house plant hobbyist for over a decade. I am loyal and dedicated to companies I work for.

I am seeking employment which is long term and I am willing to learn and grow on newer skills recently learned in the completion of the Humber college Horticulture technician pre apprenticeship program. I look forward to the opportunity to present myself in an interview.

Timeline

Assistant Manager

TJX Canada
11.2023 - 04.2024

Department Supervisor

The Home Depot
08.2016 - 04.2023

Cafe Manager

Fortinos Supermarkets
01.2005 - 12.2015

Marketing Fundamentals Course - Marketing

Sheridan College

Three Year Diploma - Graphic Design

George Brown College

Level 1 - Horticulture Technician Pre-apprenticeship Program

Humber College
Niloofar Jalali