Niloofar Haghighi
Thornhill,ON
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Student Success Coach
George Brown College
Toronto
11.2021 - Current
- Provided individualized coaching to students on academic success strategies and study skills.
- Collaborated with other departments to coordinate services for students who are struggling academically or facing other challenges.
- Encouraged collaboration between peers through peer mentoring initiatives.
- Supported faculty members with developing innovative teaching approaches that foster student engagement.
- Advised students on course selection, pathways and career options.
- Evaluated data gathering techniques to ensure legitimacy.
- Directed and participated in recruitment and enrollment activities.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
Computer Administrator
Arshamnet Company
Tehran
10.2011 - 09.2024
- Monitored system performance, identified problems, and implemented solutions to ensure optimal performance.
- Troubleshot network connectivity issues between workstations and server resources.
- Resolved hardware and software compatibility issues by running diagnostic tests on computers.
- Implemented security measures to protect against unauthorized access to network resources.
- Established virtual private networks for secure remote connections to company resources.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Developed policies and procedures related to computer security measures.
- Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V.
- Assisted with the installation of new applications on workstations and servers.
- Set up file sharing protocols such as SFTP and FTP for secure data transfer across networks.
- Configured VPN tunnels between remote sites for secure communication over public networks.
- Installed security software to protect networks.
- Planned, tested and supported high-availability infrastructures.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
FC Associate
Amazon
Toronto
03.2020 - 03.2021
- Demonstrated strong problem solving skills when dealing with difficult situations.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Verified items correctly matched to sales check for packing and shipment.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
Project Manager, PMO
Arshamnet Company
Tehran
10.2016 - 10.2019
- Developed and maintained project plans, schedules, budgets, resource plans and status reports.
- Conducted risk management activities such as identification, quantification, response planning and monitoring of risks.
- Facilitated meetings with stakeholders to review progress against plan and resolve issues and concerns.
- Identified areas for process improvement within the PMO framework.
- Managed cross-functional teams responsible for successful completion of projects and programs according to scope, timeline, budget constraints and quality requirements.
- Monitored customer satisfaction levels by collecting feedback from stakeholders through surveys or interviews.
- Coordinated internal resources for timely implementation of initiatives across departments.
- Prepared presentations summarizing progress against key milestones throughout the life cycle of a project and program.
- Built and established strong partnerships with teams, vendors and contractors.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Created team objectives and roles with specific goals outlined for each individual.
Computer Programming and Math Lecturer
Rayan Andishe
Sari
10.2009 - 10.2011
- Developed and implemented effective teaching strategies for Math courses.
- Conducted lectures to undergraduate and graduate students on a variety of mathematical topics.
- Organized and led group activities aimed at enhancing student learning experiences.
- Created innovative approaches to engage students in the classroom setting.
- Developed curriculum plans that meet the needs of all learners.
- Employed teaching and learning strategies that challenged abilities, interests and intellectual curiosity of students.
- Planned and organized instruction and instructional delivery in innovative ways, maximizing student learning and academic excellence.
Education
Bachelor of Arts - Cognitive Science
York University
Toronto, ON09-2026
Associate of Arts - English As A Second Language
George Brown College
Toronto, ON09-2021
Microsoft Certified System Engineer (MCSE) - Information Technology
Tehran Institute of Technology
Tehran,Iran05-2019
Skills
- Creativity and Innovation
- Collaboration and Teamwork
- Strategic Decision-Making
- Administrative abilities
- Excellent oral and written communication
- Staff Management
- Business Administration
- Strategic Planning
- Customer Relationship Management (CRM)
- Innovation management
- Project Management
- Time Management
- Schedule Preparation
- Team Leadership
- Complex Problem-Solving
- Customer interaction
- Scrum processes
- Risk Identification
- Agile Best Practices
- Public Speaking
- Business Analysis
- Productivity Improvement
- Machine Learning
- Agile Methodology
- Algorithm development
- Linear algebra
- Pattern Recognition
- Data Analytics
- Decision-Making
- Excellent Communication
- Analytical Thinking
- Teamwork and Collaboration
- Attention to Detail
- Goal Setting
- Adaptability
- Team Collaboration
- Problem-Solving
- Active Listening
- Professionalism
- Problem-solving abilities
- Task Prioritization
- Self Motivation
- Computer Programming
- Object-Oriented Programming
- Workflow diagrams
- Reliability
- Problem-solving aptitude
- Interpersonal Communication
- Time management abilities
- Statistical Analysis
- Organizational Skills
- Relationship Building
Accomplishments
- Dean's Medal / George Brown College
- Selected for Arena international competition
- Selected for BEST Start up competition project / York University
- Selected for C4 Project competition award / York University
Certification
- Preparing for PMP Certificates
- Studying for ScrumMaster Certification
- Enterprise Design Thinking by IBM
- Work Integrated Learning – Externship by IBM
- Work Integrated Learning – Externship - Certificate BY IBM
- Work Integrated Learning Program – Change Apprentice Certificate by IBM
- Work Integrated Learning Program – ChangeMaker - Certificate by IBM
References
References available upon request.
Timeline
Student Success Coach
George Brown College
11.2021 - Current
FC Associate
Amazon
03.2020 - 03.2021
Project Manager, PMO
Arshamnet Company
10.2016 - 10.2019
Computer Administrator
Arshamnet Company
10.2011 - 09.2024
Computer Programming and Math Lecturer
Rayan Andishe
10.2009 - 10.2011
Bachelor of Arts - Cognitive Science
York University
Associate of Arts - English As A Second Language
George Brown College
Microsoft Certified System Engineer (MCSE) - Information Technology
Tehran Institute of Technology
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