NILOFER RAHIMI
Surrey,BC
Summary
Detail-oriented with the ability to handle challenging work and learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Registry Officer
Provincial Court of British Columbia
07.2023 - 09.2023
- Responsible for pre-/post- and in court duties including preparing the courtroom
- Managed court files by reviewing them for accuracy; and completing, distributing and interpreting court documents
- Responsible for operating and maintaining computerized case tracking systems and providing information services to users of the court system
- Interacting and liaising with the Judiciary, members of the legal profession, justice system partners and the public.
Customer Experience Associate
TD Canada Trust
06.2021 - 03.2023
- Entering customer transactions into computers to record transactions and issue computer-generated receipts
- Building and maintaining client relationships through quality, personalized interactions
- Serving large number of customers during high volume shifts and remaining composed and professional in stressful situations
- Identifying customer financial needs, goals and objectives and offering appropriate financial products to suit needs
- Adhering to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Team Lead
ALDO Group
08.2020 - 03.2021
- Fostered positive employee relationships through communication, training and development coaching
- Managed sales floor by addressing customer concerns and supervising staff complete and achieve tasks
- Developed and implemented marketing plan to improve sales
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
Assistant Manager
Thrifty's By Bluenotes
01.2019 - 08.2020
- Recruited and hired qualified candidates to fill open positions
- Collaborated closely with management team to roll out functional and strategic initiatives
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Mentored a team of 20 people to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Office Assistant/ Records Clerk
Visions Optical
01.2018 - 01.2019
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files
- Created or updated records with new files or information
- Evaluated reports and documents for discrepancies and inaccurate information
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions
- Strictly adhered to confidentiality dictations to safeguard information.
Education
Bachelor of Laws- LLB, JD Pathway -
University of Leicester
Leicester, UK06.2025
Bachelor of Arts, Criminology -
Simon Fraser University
Burnaby, B.C.05.2023
Skills
- Reliable & trustworthy
- Mature and easy-going personality
- Excellent communication skills
- Client-Focused
- Critical thinking
- Accurate Judgment and Decision Making
- Time management
- Relationship building and rapport
- Fluent in English, Farsi/Dari
- Proficient in Microsoft Office 365
- 60 WPM Typing Speed
Volunteer Experience
- University of Leicester Law School, Member of Canadian Law Society- Leicester, UK, 09/2023 - Present
- University of Leicester Pro Bono Society, Internal Officer/ Co-Director- Leicester, UK, 09/2023 - Present
- Crime Prevention Society, Community Safety Volunteer/ Mentor for Youth at Risk, Surrey, BC, 08/2020 - 09/2023
- Simon Fraser University, LINC Instructor, Burnaby, BC, 05/2020 - 08/2020
- Simon Fraser University, Learning Buddies Mentor, Burnaby, BC, 05/2020 - 08/2020
Timeline
Registry Officer
Provincial Court of British Columbia
07.2023 - 09.2023
Customer Experience Associate
TD Canada Trust
06.2021 - 03.2023
Team Lead
ALDO Group
08.2020 - 03.2021
Assistant Manager
Thrifty's By Bluenotes
01.2019 - 08.2020
Office Assistant/ Records Clerk
Visions Optical
01.2018 - 01.2019
Bachelor of Laws- LLB, JD Pathway -
University of Leicester
Bachelor of Arts, Criminology -
Simon Fraser University