NILKUMAR SUTHAR
Thunder Bay,ON
Summary
Detail-oriented and customer-focused Software Support Specialist with a background in Mobile Development, equipped with a deep understanding of mobile technologies and a proven track record of providing exceptional technical support. Committed to delivering effective solutions and exceeding client expectations.
Overview
4
4
years of professional experience
Work History
Mobile Application Developer with Software Support Specialist
ICT INFRACON
Ahmedabad, Gujarat, India
02.2019 - 08.2023
- Designed and developed high-quality mobile applications for [platforms, e.g., iOS, Android] using [Java, Dart and Android Studio, Dart SDK]
- Implemented innovative solutions and optimized application performance to enhance user experience and drive customer engagement
- Collaborated with product managers and designers to conceptualize and execute feature enhancements, ensuring alignment with user requirements
- Provide timely and effective software support to clients, addressing their technical concerns and troubleshooting software issues
- Collaborate with cross-functional teams to identify and resolve complex technical problems, ensuring customer satisfaction and retention
- Develop comprehensive technical documentation and knowledge base articles for common issues, facilitating efficient customer self-service.
Education
Post Graduate Certificate - Cyber Security
Canadore College of Applied Arts And Technology
North Bay, ON04.2024
Bachelor of Science - Computer Engineering
Gujarat Technological University
Gujarat, India01.2019
Skills
- Programming Languages: C, C, Java, Dart, Hibernate, Spring MVC, Spring Boot, Rest Web-API Service
- Front-End Skills: HTML, CSS, JavaScript, JQuery, BootStrap
- Mobile Development: Android SDK, iOS, Flutter SDK, Postman
- App Store submission process: Google Play Store, Apple App Store
- Software Support: Jira
- Version Control Systems: SVN, Git
- Communication: Client Communication with new requirement gathering and live support over call and email
- Problem-solving: Highlight your problem-solving abilities and analytical skills
- Database: Firebase, MySQL, SQLite, Oracle, MongoDB
LinkedIn:
www.linkedin.com/in/nil599
Timeline
Mobile Application Developer with Software Support Specialist
ICT INFRACON
02.2019 - 08.2023
Post Graduate Certificate - Cyber Security
Canadore College of Applied Arts And Technology
Bachelor of Science - Computer Engineering
Gujarat Technological University