Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Certification
Languages
Timeline
Generic

Nilesh Patel

Toronto,Ontario

Summary

A seasoned IT professional with a track record in managing IT operations and implementing software solutions. Proficient in technologies such as ServiceNow, Unix, Windows Server, Linux, and AWS Cloud. Demonstrated skills in managing IT assets, designing enterprise applications, and providing strategic technology advice. Experienced in managing online classes via Zoom, overseeing e-commerce platforms, and modernizing legacy code bases. Committed to enhancing functionality, promoting efficiency, and driving business growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Operations Manager

Canadore@Stanford
Toronto, Ontario
08.2022 - Current
  • Led a diverse team of 5, providing daily guidance and support across multiple campuses
  • Responsibilities included monitoring and troubleshooting technical and network issues, maintaining IT inventory, and ensuring the allocation and installation of functional devices for optimal operations
  • Managing, maintaining, and upgrading IT resources in the Head office – reporting to the Vice President directly
  • Managing and Supervising IT assets in 4 campuses in GTA
  • Building tutorials for the staff and students, assisting them with newly imbibed technology.
  • Manage applications like Microsoft 365, Ubiquity, VOIP Phone systems, AWS S3 Management, E-Fax, and many more
  • Take end-to-end responsibility for designing, implementing, and maintaining managed enterprise IT applications, ensuring the timely completion of tasks
  • Lead knowledge transfer sessions and documentation, curating, coordinating, and managing technical training and personal development classes for staff members
  • Ensure in-depth analysis of problems, initiating corrective actions, and implementing preventative measures to enhance employee performance and boost productivity
  • Planned, coordinated, and tested upgrades for enterprise applications, conferring with executives to advise and plan for short-term and long-term IT system upgrade needs
  • Provide advice and recommendations to management regarding technology directions, decisions, and security policy, serving as a subject matter expert on proposed technology purchases
  • Work closely with business owners to understand business needs, manage expectations of users being supported, and train new employees on proper protocols and customer service standards.

IT Support Administrator

Canadore@Stanford
Toronto, Ontario
02.2020 - 07.2022
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Configured user accounts in Active Directory and other directory services platforms.
  • Created detailed technical documentation for IT processes and procedures.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Tracked progress of service requests using ticketing system while providing timely updates to customers.
  • Managing Online classes in Zoom and integrating Zoom into the internal scheduling portal used by 7000+ students, 200+ instructors, and 50+ admin teams during Covid-19
  • Resolved escalated customer inquiries via telephone or remote access tools.
  • Integrated various applications including G Suite, AWS, Zoom, and Microsoft Exchange Server

Backoffice Technician

Canadian Outlet
Toronto, Ontario
06.2019 - 01.2020
  • Executed comprehensive inventory counts and organized supplies to ensure optimal operations
  • Developed accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Administered inventory system utilizing IT Asset Management tools to maintain accurate records
  • Oversaw seller profiles on e-commerce platforms such as Best Buy and Amazon to enhance online presence
  • Managed the Kijiji Ad market to optimize product visibility and reach
  • Implemented strategies that increased sales by 45%, contributing to business growth
  • Troubleshooted customer laptops and assisted in software installation, enhancing customer satisfaction
  • Maintained inventory of all equipment, components, and software licenses.

Software Developer

Purvi Softech
Palanpur, Gujarat
11.2014 - 05.2017
  • Modernized legacy code bases to align with contemporary development standards, enhancing functionality and reducing operating expenses
  • Collaborated with project managers to achieve coding milestones for pre-release software projects, ensuring timely delivery
  • Contributed to cross-functional projects in lean development environments, promoting agility and efficiency
  • Documented technical workflows and knowledge to facilitate new employee education and onboarding
  • Designed and maintained streamlined, reusable, and reliable code for distributed cloud environments, optimizing performance and scalability
  • Developed customized solutions for proposals to potential customers, demonstrating technical expertise and innovation.

Education

Project Management in IT and Mobile Application Development -

Canadore College
04.2019

Bachelor of Science (Computer Science and Information Technology) -

Ganpat University
05.2014

Skills

  • Agile Project Management
  • Unix
  • Linux
  • Windows Server
  • Java
  • Python
  • Net with C#
  • C/C language
  • ServiceNow
  • Office 365 Admin Center and Intune
  • Linux/Windows System Admin
  • SQL Server
  • PowerShell Scripting
  • Azure Active Directory Administration
  • Vmware
  • Visualization - Vcenter
  • VSphere
  • ESXI
  • Knowledge Of ITIL Processes
  • AWS Cloud
  • Network Infrastructure
  • TCP/IP

Websites

Volunteer Experience

Applied Suicide Intervention Skills Training

Certification

  • AWS Cloud Practitioner Essentials, Coursera
  • Azure Fundamentals , Simplilearn
  • Machine Learning, Simplilearn
  • ITIL 4 Fundamentals -Essentials of IT Service Management, Alison

Languages

English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

IT Operations Manager

Canadore@Stanford
08.2022 - Current

IT Support Administrator

Canadore@Stanford
02.2020 - 07.2022

Backoffice Technician

Canadian Outlet
06.2019 - 01.2020

Software Developer

Purvi Softech
11.2014 - 05.2017

Project Management in IT and Mobile Application Development -

Canadore College

Bachelor of Science (Computer Science and Information Technology) -

Ganpat University

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Nilesh Patel