Nilesh Patel

Summary

A seasoned IT professional with a track record in managing IT operations and implementing software solutions. Proficient in technologies such as ServiceNow, Unix, Windows Server, Linux, and AWS Cloud. Demonstrated skills in managing IT assets, designing enterprise applications, and providing strategic technology advice. Experienced in managing online classes via Zoom, overseeing e-commerce platforms, and modernizing legacy code bases. Committed to enhancing functionality, promoting efficiency, and driving business growth.

Overview

4

years of post-secondary education

9

years of professional experience

4

Certificates

3

Languages

Work History

IT Operations Manager

Canadore@Stanford

08.2022 - Current

Led diverse team of 5, providing daily guidance and support across multiple campuses
Responsibilities included monitoring and troubleshooting technical and network issues, maintaining IT inventory, and ensuring allocation and installation of functional devices for optimal operations
Managing, maintaining, and upgrading IT resources in Head office – reporting to Vice President directly
Managing and Supervising IT assets in 4 campuses in GTA
Building tutorials for staff and students, assisting them with newly imbibed technology and upgradation
Manage applications like Microsoft 365, Ubiquity, VOIP Phone systems, AWS S3 Management, E-Fax, and many more
Take end-to-end responsibility for designing, implementing, and maintaining managed enterprise IT applications, ensuring timely completion of tasks
Lead knowledge transfer sessions and documentation, curating, coordinating, and managing technical training and personal development classes for staff members
Ensure in-depth analysis of problems, initiating corrective actions, and implementing preventative measures to enhance employee performance and boost productivity
Planned, coordinated, and tested upgrades for enterprise applications, conferring with executives to advise and plan for short-term and long-term IT system upgrade needs
Provide advice and recommendations to management regarding technology directions, decisions, and security policy, serving as subject matter expert on proposed technology purchases
Work closely with business owners to understand business needs, manage expectations of users being supported, and train new employees on proper protocols and customer service standards.

IT Support Administrator

Canadore@Stanford

02.2020 - 07.2022

Orchestrated IT operations activities to ensure seamless execution of daily business requirements
Managing Online classes in Zoom and integrating Zoom into internal scheduling portal used by 7000+ students, 200+ instructors, and 50+ admin teams during Covid-19
Configured hardware components, peripheral devices, and software applications to establish workstations for personnel
Efficiently handled Email Migration projects
Executed installation, modification, and repair of software and hardware components to address technical challenges
Delivered Tier 2 IT support to non-technical internal stakeholders through desk-side support software
Catering to frequent incoming requests from end users via online platforms, telephone, online support, and e-mail interactions in courteous and professional manner
Also has working knowledge of ServiceNow
Resolved challenges with workstations, servers
Integrated various applications including G Suite, AWS, Zoom, and Microsoft Exchange Server
Managed provision of employee email IDs via Microsoft 365 Admin Center
Utilized remote desktop software to provide timely and effective support to staff members, resolving variety of technical issues to ensure optimal productivity
Demonstrated proficiency with IP networking and troubleshooting, including firewall appliances, routers, programmable switches, and wireless networking.

Backoffice Technician

Canadian Outlet

09.2018 - 01.2020

Executed comprehensive inventory counts and organized supplies to ensure optimal operations
Administered inventory system utilizing IT Asset Management tools to maintain accurate records
Oversaw seller profiles on e-commerce platforms such as Best Buy and Amazon to enhance online presence
Managed Kijiji Ad market to optimize product visibility and reach
Implemented strategies that increased sales by 45%, contributing to business growth
Troubleshooted customer laptops and assisted in software installation, enhancing customer satisfaction
Developed accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

Software Developer

Purvi Softech

11.2014 - 05.2017

Modernized legacy code bases to align with contemporary development standards, enhancing functionality and reducing operating expenses
Collaborated with project managers to achieve coding milestones for pre-release software projects, ensuring timely delivery
Contributed to cross-functional projects in lean development environments, promoting agility and efficiency
Documented technical workflows and knowledge to facilitate new employee education and onboarding
Designed and maintained streamlined, reusable, and reliable code for distributed cloud environments, optimizing performance and scalability
Developed customized solutions for proposals to potential customers, demonstrating technical expertise and innovation.

Education

Graduate Certificate - Project Management in IT And Mobile Application De

Canadore College, Toronto, ON

05.2018 - 05.2019

Final Grade: 3.2 GPA

Bachelor of Science - Computer Application And Information Technology

Ganpat University, Mehsana, GJ

05.2011 - 05.2014

Completed Project of Online Bookshop with C# .Net

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Skills

Office 365 Admin Center and IntuneLinux/Windows System AdminPowerShell ScriptingAzure Active Directory Administration

VMware

Visualization - Vcenter

VSphere, Esxi

Knowledge Of ITIL ProcessesAws CloudNetwork Infrastructure

MS Office

Agile Methodology

Project Leadership

Cybersecurity Best Practice Implementation

Code Review Expertise

Python and C

Programming Languages: Java, C#, NET, Python

Source and Version Control: Git, GitHub

Databases: MySQL, SQL Server

Certification

AWS Cloud Practitioner Essentials, Coursera

Volunteer Experience

Applied Suicide Intervention Skills Training