Nilesh Patel
IT Operations Manager
Toronto,Ontario
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
A seasoned IT professional with a track record in managing IT operations and implementing software solutions. Proficient in technologies such as ServiceNow, Unix, Windows Server, Linux, and AWS Cloud. Demonstrated skills in managing IT assets, designing enterprise applications, and providing strategic technology advice. Experienced in managing online classes via Zoom, overseeing e-commerce platforms, and modernizing legacy code bases. Committed to enhancing functionality, promoting efficiency, and driving business growth.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
4
4
Certificates
3
3
Languages
Work History
IT Operations Manager
Canadore@Stanford
08.2022 - Current
- Led diverse team of 5, providing daily guidance and support across multiple campuses
- Responsibilities included monitoring and troubleshooting technical and network issues, maintaining IT inventory, and ensuring allocation and installation of functional devices for optimal operations
- Managing, maintaining, and upgrading IT resources in Head office – reporting to Vice President directly
- Managing and Supervising IT assets in 4 campuses in GTA
- Building tutorials for staff and students, assisting them with newly imbibed technology and upgradation
- Manage applications like Microsoft 365, Ubiquity, VOIP Phone systems, AWS S3 Management, E-Fax, and many more
- Take end-to-end responsibility for designing, implementing, and maintaining managed enterprise IT applications, ensuring timely completion of tasks
- Lead knowledge transfer sessions and documentation, curating, coordinating, and managing technical training and personal development classes for staff members
- Ensure in-depth analysis of problems, initiating corrective actions, and implementing preventative measures to enhance employee performance and boost productivity
- Planned, coordinated, and tested upgrades for enterprise applications, conferring with executives to advise and plan for short-term and long-term IT system upgrade needs
- Provide advice and recommendations to management regarding technology directions, decisions, and security policy, serving as subject matter expert on proposed technology purchases
- Work closely with business owners to understand business needs, manage expectations of users being supported, and train new employees on proper protocols and customer service standards.
IT Support Administrator
Canadore@Stanford
02.2020 - 07.2022
- Orchestrated IT operations activities to ensure seamless execution of daily business requirements
- Managing Online classes in Zoom and integrating Zoom into internal scheduling portal used by 7000+ students, 200+ instructors, and 50+ admin teams during Covid-19
- Configured hardware components, peripheral devices, and software applications to establish workstations for personnel
- Efficiently handled Email Migration projects
- Executed installation, modification, and repair of software and hardware components to address technical challenges
- Delivered Tier 2 IT support to non-technical internal stakeholders through desk-side support software
- Catering to frequent incoming requests from end users via online platforms, telephone, online support, and e-mail interactions in courteous and professional manner
- Also has working knowledge of ServiceNow
- Resolved challenges with workstations, servers
- Integrated various applications including G Suite, AWS, Zoom, and Microsoft Exchange Server
- Managed provision of employee email IDs via Microsoft 365 Admin Center
- Utilized remote desktop software to provide timely and effective support to staff members, resolving variety of technical issues to ensure optimal productivity
- Demonstrated proficiency with IP networking and troubleshooting, including firewall appliances, routers, programmable switches, and wireless networking.
Backoffice Technician
Canadian Outlet
09.2018 - 01.2020
- Executed comprehensive inventory counts and organized supplies to ensure optimal operations
- Administered inventory system utilizing IT Asset Management tools to maintain accurate records
- Oversaw seller profiles on e-commerce platforms such as Best Buy and Amazon to enhance online presence
- Managed Kijiji Ad market to optimize product visibility and reach
- Implemented strategies that increased sales by 45%, contributing to business growth
- Troubleshooted customer laptops and assisted in software installation, enhancing customer satisfaction
- Developed accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Software Developer
Purvi Softech
11.2014 - 05.2017
- Modernized legacy code bases to align with contemporary development standards, enhancing functionality and reducing operating expenses
- Collaborated with project managers to achieve coding milestones for pre-release software projects, ensuring timely delivery
- Contributed to cross-functional projects in lean development environments, promoting agility and efficiency
- Documented technical workflows and knowledge to facilitate new employee education and onboarding
- Designed and maintained streamlined, reusable, and reliable code for distributed cloud environments, optimizing performance and scalability
- Developed customized solutions for proposals to potential customers, demonstrating technical expertise and innovation.
Education
Graduate Certificate - Project Management in IT And Mobile Application De
05.2018 - 05.2019
- Final Grade: 3.2 GPA
Bachelor of Science - Computer Application And Information Technology
05.2011 - 05.2014
Completed Project of Online Bookshop with C# .Net
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Office 365 Admin Center and Intuneundefined
Certification
AWS Cloud Practitioner Essentials, Coursera
Volunteer Experience
Applied Suicide Intervention Skills Training
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