NILESH MEENA
Cambridge,ON
Summary
Dynamic and empathetic professional with exceptional communication skills, committed to delivering outstanding service and support. Possesses a solid understanding of customer needs and adept conflict resolution, complemented by strong problem-solving abilities. Passionate about fostering positive customer relationships to enhance satisfaction and loyalty, ensuring a seamless experience that drives retention and growth. Ready to leverage expertise to contribute meaningfully to team success and elevate the customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Research Lab Assistant
Loyalist College of Applied Arts and Technology
09.2023 - 04.2025
- Conducted environmental swabbing including ATP, ACC, and Listeria tests
- Performed daily monitoring and verification activities to support HACCP plan
- Observed and assessed employee procedures for regulatory and SOP compliance
- Organized QA records and supported electronic documentation logs
- Verified product labels for regulatory and brand compliance
- Entered lab and production data into tracking spreadsheets with high accuracy
- Aided in training sessions on deviations and corrective actions
- Collaborated with cross-functional teams during audits and inspections
- Analyzed data trends from lab results, identifying discrepancies and implementing corrective measures that increased reliability.
- Maintained precise documentation of testing procedures, contributing to streamlined audits and reinforcing procedural integrity.
- Developed a new tracking system for sample processing, reducing turnaround time and improving workflow efficiency.
- Analyzed lab data trends, identifying discrepancies and implementing corrective measures that enhanced reliability and compliance.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
Customer Service Representative
ONROUTE
04.2024 - 08.2025
- Welcomed customers and greeted them with a positive attitude
- Scanned products at POS, took orders and did upselling on every product on sale
- Answered questions about deals and promotions on products
- Processed VISA payments and handled cash transactions
- Kept all surfaces clean and ensured safety of team-mates and oneself.
- Merchandized inventory in non-busy hours
- Worked independently and within a team environment
- Helped managers in training new members in the team
- Hands-on experience with excellent attention to detail and accuracy
- Sound knowledge of Microsoft office applications and overall computer usage
Education
Diploma in Biotechnology -
Loyalist College of Arts and Technology
Belleville, ON04.2025
Bachelor's Degree in Chemistry - undefined
Shri Shradha Nath PG, College
Jhunjhunun, Rajasthan07.2023
Skills
- Experience with HACCP and GMP standards
- Sensory Evaluation: Panel Leadership, Training, Spike Testing, Keeping Quality (KQT)
- Lab & Testing: Microbiological Testing, Analytical Testing, Raw Material Verification
- Systems Proficiency: SAP (SLED, Batch Management), Advanced Excel, PowerPoint
- Quality Control: Finished Product Release, Non-Conforming Product Management, CAPA
- Key Traits: Detail-Oriented, Cross-Functional Collaboration, Problem-Solving
Language
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Full Professional
Certification
- COURSE ON COMPUTER CONCEPTS (C.C.C.) Apr 2023 - Jun 2023 All India Computer Education Society
- WHMIS – June 2025, Loyalist College
- H.A.C.C.P. – June 2025, Alison.com
- Medical Laboratory Technician – July 2025, Udemy.com
- Laboratory Management Systems (LMS) essentials – July 2025, Udemy.com
LINKS
Linkedin: https://www.linkedin.com/in/nilesh-meena-06b627298
Timeline
Customer Service Representative
ONROUTE
04.2024 - 08.2025
Student Research Lab Assistant
Loyalist College of Applied Arts and Technology
09.2023 - 04.2025
Bachelor's Degree in Chemistry - undefined
Shri Shradha Nath PG, College
Diploma in Biotechnology -
Loyalist College of Arts and Technology
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