Nilesh Jetani
London,ON
Summary
Results-driven customer service professional with over 4 years of experience in resolving complaints and promoting loyalty programs. Skilled in developing strong customer relationships and maintaining professionalism in high-pressure situations to drive repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ESSO GAS STATION
Etobicoke, Ontario
05.2019 - 11.2023
- Promoted loyalty programs to enhance customer engagement.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Monitored inventory levels and restocked shelves as needed.
- Provided accurate information about products and services offered.
- Collaborated with team members to ensure smooth operations.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Circle K
Peterborough, Ontario
01.2018 - 05.2019
- Guided customers through inquiries and product selections.
- Processed transactions efficiently at the point of sale.
- Maintained cleanliness and organization in the store environment.
- Resolved customer complaints with empathy and professionalism.
- Promoted loyalty programs to enhance customer engagement.
- Collaborated with team members to ensure smooth operations.
- Provided accurate information about products and services offered.
- Monitored inventory levels and restocked shelves as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Fleming College
Peterborough, Ontario05-2019
Skills
- Customer relationship management
- Loyalty program promotion
- Conflict resolution
- Product knowledge
- Point of sale transactions
- Inventory management
- Sales support
- Problem solving
- Effective communication
- Relationship building
- Service upselling
- Documentation
- Complaint resolution
Languages
English
Professional
Timeline
Customer Service Representative
ESSO GAS STATION
05.2019 - 11.2023
Customer Service Representative
Circle K
01.2018 - 05.2019
High School Diploma -
Fleming College