Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Nilanthi Kumari

BURNABAY,BROADWAY STREET

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.


Dedicated (Merchandising and Hotel ) professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

The Hudson Bay
10.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction .

Self Catering Hotel Manager

Castaway Lodge
07.2018 - 09.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Promote business and plan guest arrivals through online booking channels including booking.com, Airbnb, TripAdvisor, Agoda, Expedia, etc., and guest pre-arrival requirements, booking confirmation, and other arrangements.
  • Following Chanel Manger ( Knight bridge)
  • Ensures that excellent standards of hygiene and cleanliness are always maintained in/around the villas, including at end of the season. Cleans and tidies all areas of the property.
  • Leads in the coordination and resolution of all matters relating to the villas' day-to-day running, the assignment of work within the staff, and the guests' well-being.
  • Inventory, laundry control, preparing list for purchasing, inform to the business owner about any necessary change requirement for the villas.
  • Developed and maintained courteous and effective working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Account Manager ( Merchandising )

Hirdramani International Exports (Pvt.) Ltd.
06.2006 - 01.2017
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Negotiated prices for products and freights to decrease overall costs through orders
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • The main point of contact for assigned business accounts in all matters relating to client concerns and needs
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
  • Analyzed account details such as usage, sales data, and client comments to enhance understanding of effectiveness and client needs.
  • Worked flexible hours; night, weekend, and holiday shifts.

Banking Account Assistant

Co-Operative Regional Bank
04.1997 - 11.2000
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Working with spreadsheets, sales, and purchase ledgers and journals.
  • Manage accounts receivable and accounts payable by
    depositing cheques and preparing invoices
  • Controlling credit and chasing debt
  • Create and manage a systematic filing system including invoice processing and filing management.
  • Bank reconciliation
  • Liaising with third-party providers, clients, and suppliers.

Education

General Certificate in Advanced Level (GCE A/L) Ex
Sri Lanka

Seychelles

Few Month Cources - Accounting -quick Book Updating

Seychelles
Seychelles- Mahe
01.2019

Skills

  • G-Suite
  • Flexible and Adaptable
  • Self-Motivated
  • Data Entry
  • Expert in Microsoft Office, with a focus on Excel
  • QuickBooks Accounting
  • Expert in online booking reservation systems
  • Ability to work under pressure and multi-tasking
  • Sensitivity to the needs of others
  • Good at negotiation and problem solving
  • Organization and Time Management

Timeline

Customer Service Representative

The Hudson Bay
10.2022 - Current

Self Catering Hotel Manager

Castaway Lodge
07.2018 - 09.2022

Account Manager ( Merchandising )

Hirdramani International Exports (Pvt.) Ltd.
06.2006 - 01.2017

Banking Account Assistant

Co-Operative Regional Bank
04.1997 - 11.2000

General Certificate in Advanced Level (GCE A/L) Ex

Seychelles

Few Month Cources - Accounting -quick Book Updating

Seychelles

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Nilanthi Kumari